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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191500784
Report Date: 09/22/2025
Date Signed: 09/22/2025 11:39:00 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250807123605
FACILITY NAME:NORWALK- LA MIRADA USD -SANCHEZ SCHOOLFACILITY NUMBER:
191500784
ADMINISTRATOR:AMALIA RETAFACILITY TYPE:
850
ADDRESS:11960 E. 162ND STTELEPHONE:
(562) 926-2365
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:120CENSUS: 37DATE:
09/22/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Loretta Gallegos.TIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff pulled daycare child's ear while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) T. Tran conducted an unannounced visit to deliver findings regarding the above complaint allegation. At 9:50AM LPA toured the facility with the Assistant Director, Loretta Gallegos. LPA observed proper care and supervision.
During this investigation, LPA obtained the child and staff documents, interviewed were conducted with staff, children, and other. Based on the record reviewed and interviewed with staff, none of the staff in Room 21 observed any incidents happened to C1 (LIC811) while in care. The children in Room 21 seemed to be comfortable with all the staff while engaging in activities. The interviewed parents are happy with the services and staff. Therefore, there was no credible evidence to support or disprove the personal rights allegation that staff pulled C1's ear happened at the facility. The allegation has been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the facility representative, Loretta Gallegos.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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