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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191501406
Report Date: 11/18/2025
Date Signed: 11/18/2025 04:59:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2025 and conducted by Evaluator Staicy Perry
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20251117120053
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
191501406
ADMINISTRATOR:PAM DEEMFACILITY TYPE:
830
ADDRESS:1418 S. VEGATELEPHONE:
(626) 289-3823
CITY:ALHAMBRASTATE: CAZIP CODE:
91801
CAPACITY:12CENSUS: 8DATE:
11/18/2025
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Pam Deem, Director TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Personal Rights- Staff did not prevent child from biting another child in care.
INVESTIGATION FINDINGS:
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On November 18, 2025, Licensing Program Analyst (LPA) Staicy Perry conducted an unannounced complaint investigation visit to deliver findings to the above faccility. LPA Perry met with the Director Pam Deem and Assistant Director, Debbie to whom the reason for today’s visit was explained. LPA obtained a census of children and staff present at the time of the visit.

During the course of the investigation, LPA Perry conducted interviews with staff, parents, and the reporting party. LPA obtained and reviewed relevant documents including, but not limited to facility roster, personnel report, parent handbook and school incident reports related to the allegation and other pertainant documents.

Allegation: Lack of Supervision- Staff did not prevent child from biting another child in care


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 33-CC-20251117120053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 191501406
VISIT DATE: 11/18/2025
NARRATIVE
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According to the reporting party, the R.P. alleged that Child #1 experienced repeated biting incidents on 09/29/2025, 11/05/2025, and 11/13/2025 in the Toddler B classroom and playground. It was reported that the incidents occurred during playtime, typically when children were fighting over toys. R.P. alleges that staff witnessed the incidents but could not confirm the exact duration of each incident. The reporting party expressed concern that the second incident resulted in a deeper bite. LPA interviewed the reporting party and confirmed multiple biting incidents involving Child #1. Reporting party stated Child #1 was taken to seek medical attention after one incident, but the doctor concluded the injury was a bruise that would resolve within one week and was not considered severe. R.P. had no note or photos to provide. R.P. also stated that facility does have enough supervision and ratios but R.P. concerns are that it happened three times.

LPA Perry conducted interviews with parents and no disclosures were made pertaining to the above allegations.

LPA conducted staff interviews and no disclosures were made pertaining to the above allegation. All staff interviewed stated that all biting incidents were observed. Staff reported that they remain within arm’s reach of the children and intervene as quickly as possible; however, biting incidents occur rapidly. Staff explained they utilize a program called “MyPath,” which provides teachers with strategies, activities, and resources for families to help reduce biting behaviors among toddlers or any other behaviors that children might have. Staff stated the Director is notified of all biting incidents and a plan is in place for children exhibiting repeated biting behavior. Per director multiple conversations were held with C#1 parents.

LPA did observe and review the Parent Handbook, which includes a section on biting. It states that if a child continues the behavior, the child may be asked to disenroll until the behavior decreases. The handbook also states that staff cannot disclose the identity or medical information of other children involved in incidents. During the inspection, LPA observed staff to be within ratio and providing appropriate ratios and supervision. Children were observed to be cared for appropriately, and staff responded promptly to children’s needs. LPA Perry confirmed through review of facility face to name rosters that teacher-child ratios were maintained at all times of the incidents. Facility provided documentation showing the plan in place to address and monitor biting behaviors, including tracking incidents and implementing intervention strategies through the MyPath app.

Based on interviews conducted and information gathered, there was no evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated. A finding that the allegation may have happened or is valid, however, there is not a preponderance of evidence to prove that a violation did or did not occur.



There were no deficiencies cited on this day per Regulations Title 22. An exit interview was conducted with the Director Pam and Assistant Director. A copy of this report and the Appeal Rights were provided and discussed. A NOS was provided and must be posted for 30 days.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4