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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191502175
Report Date: 03/08/2023
Date Signed: 03/10/2023 04:29:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2023 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20230127082856
FACILITY NAME:PLAY FACTORYFACILITY NUMBER:
191502175
ADMINISTRATOR:LANA SHIFFLETFACILITY TYPE:
850
ADDRESS:9723 GARIBALDI AVE.TELEPHONE:
(626) 285-9223
CITY:TEMPLE CITYSTATE: CAZIP CODE:
91780
CAPACITY:74CENSUS: 48DATE:
03/08/2023
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Lana Shifflet TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff do not properly clean and disinfect the classrooms.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Lana Shifflet.

During the course of this investigation, LPA conducted interviews, reviewed documents, and made observations in regards to the above allegations.

The complaint alleges that the facility is not properly cleaning and disinfecting the classrooms. The complaint specified that two children (Child#1 and Child#2) have some sort of rash,hives, or another type of skin condition mainly on their hands. The facility denied the allegations and made no disclosure. The facility stated that there is a daily cleaning service that comes to the facility every weekday after business hours. The facility was able to provide a copy of the service contract from the cleaning service during the course of this investigation. LPA observed that the cleaning service contract did state that services are provided every weeknight (Monday-Friday) after business hours.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Guangorena Claudia
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 03/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 33-CC-20230127082856
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: PLAY FACTORY
FACILITY NUMBER: 191502175
VISIT DATE: 03/08/2023
NARRATIVE
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During an interview, the complainant did mentioned that facility was provided a particular type of soap by the parent of Child#1 and Child#2 in order to help alleviate the two children's skin conditions. During the investigation, LPA Lee did observe these soaps in the in various restrooms throughout the facility. The soaps did have a specific label which had the names of Child#1 and Child#2 written. These labeled liquid soaps were observed to be next to the regular type of soap used by the other children.

During the investigation, LPA Lee observed that the staff that work at the facility do clean and disinfect the surface areas of the classrooms and other areas such as the outdoor tables where children eat their meals and snacks. This cleaning is an addition to the daily cleaning performed after hours on weekdays. The staff members interviewed stated that the cleaning solution used by teachers is a combination of bleach and water that is only used when children are not present. For example, the cleaning solution is used by the opening teacher who wipes down the indoor and outdoor tables of the facility before children arrive in the morning. The facility stated that a new solution is created every morning while whatever that was not used is discarded at the end of the business day. It is possible that Child#1 and Child#2 developed their skin conditions due to some type of reaction to something they were exposed to in the facility. However, there was nothing observed by LPA Lee during the inspections that indicated that the facility was not cleaning or disinfecting surface areas properly. It was stated in an interview that the parent of Child#1 and Child#2 will attempt to have the two children tested for allergies. Since these two children do not have any known allergies at this point, the facility cannot make any type of adjustments to its usual policy when it comes daily cleaning and sanitation until this is verified by the allergy test.

Based on the evidence collected during the investigation, the allegation that staff do not properly clean and disinfect the classrooms and do not prevent the spread of illness may be valid. However, there is not enough preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is found to be unsubstantiated.

The notice of site inspection must be posted for a period of 30 days during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director Lana Shifflet. Appeal rights discussed and explained.
SUPERVISORS NAME: Guangorena Claudia
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 03/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/08/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4