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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191503656
Report Date: 10/26/2021
Date Signed: 10/26/2021 11:38:22 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2021 and conducted by Evaluator Bardo Baluyot
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20210930155013
FACILITY NAME:FAITH DAYCARE CENTERFACILITY NUMBER:
191503656
ADMINISTRATOR:BALANDRAN, GAILFACILITY TYPE:
850
ADDRESS:505 EAST BONITA AVENUETELEPHONE:
(909) 599-0783
CITY:SAN DIMASSTATE: CAZIP CODE:
91773
CAPACITY:58CENSUS: 30DATE:
10/26/2021
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Director, Nancy LiraTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff are not adhering to COVID-19 mask protocol.
INVESTIGATION FINDINGS:
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At approximately 8:30 AM, Licensing Program Analyst (LPA) Bardo Baluyot conducted an unannounced complaint visit to present findings on the complaint allegation listed above. A COVID-19 risk assessment was conducted prior to entering the facility. LPA met with Director, Nancy Lira who arrived at 9 AM and guided the LPA on a tour of the facility. LPA observed 30 children present, ranging from ages 2 yrs - 5 yrs Required staff to child ratio was observed.

Allegation regarding “Staff are not adhering to COVID-19 mask protocol”: According to the allegation, most children are not wearing masks while indoors and staff are not consistently wearing masks” during the COVID-19 pandemic. LPA conducted interviews with parents, children and staff and obtained consistent statements that children are not required to and do not wear masks while indoors. LPA also learned through interviews that all parents are aware and support the facility’s policy of masks being optional for children and was the primary factor in their decision to enroll their child when the facility reopened.
PG 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Bardo Baluyot
LICENSING EVALUATOR SIGNATURE:

DATE: 10/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/26/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 33-CC-20210930155013
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: FAITH DAYCARE CENTER
FACILITY NUMBER: 191503656
VISIT DATE: 10/26/2021
NARRATIVE
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Per Director, the facility re-opened only after receiving numerous requests from essential workers in the community who needed childcare. LPA also obtained consistent statements that staff always wear masks while children are in care. During subsequent unannounced inspections, LPA observed no children wearing masks while indoors. LPA also observed staff to be wearing masks consistently both indoors and outdoors. All staff interviewed provided consistent statements that on days that a child does come to school wearing a mask, parents request that staff not enforce proper mask wearing and/or adjustment and to store the mask in the child’s backpack when removed. Director added that they often find children’s masks discarded or strewn about throughout the facility. Director also provided a copy of their COVID-policy given to all parents prior to or during enrolment which clearly states that “students are not required to wear a mask. However, if you would like your child to wear a mask, it must be taken home daily to be laundered and your child must understand how to properly wear it and carefully store it during eating, napping and playing outside on the playground. (Staff will wear masks).”

During subsequent unannounced inspections, LPA observed that staff are following DPH COVID guidelines regarding sign in procedures, daily health checks/screenings, posted signs and the sanitizing and disinfecting of the facility. The Director also provided an affidavit signed by parents after learning of the complaint which states that they “do not want all enrolled students at Faith Daycare Center and Preschool to wear masks while indoors.” Based on the LPA’s own observation and information obtained through the interviews of parents, children and staff, this agency has investigated the complaint alleging “staff are not adhering to COVID-19 mask protocol” and found that the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

California Code of Regulations, (Title 22, Division & Chapter) relating to this allegation have been cited on attached LIC 9099-D. Based on LPA's investigation and information gathered, a Type B citation is being issued today which indicates a potential risk to the health and safety of children in care. Deficiencies are cited in accordance with California Code of Regulations, Title 22, Division 12. LPA also provided a Technical Advisory regarding the need to amend the facility’s COVID Policies and Procedures issued to parents that states parents are not allowed entry into the facility.

PG 2 of 3
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Bardo Baluyot
LICENSING EVALUATOR SIGNATURE:

DATE: 10/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/26/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 33-CC-20210930155013
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: FAITH DAYCARE CENTER
FACILITY NUMBER: 191503656
VISIT DATE: 10/26/2021
NARRATIVE
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A Notice of Site Visit was issued to Site Director who was reminded that it must remain posted for a period or 30 days. Failure to keep notice posted will result in a civil penalty of $100.00

CCL must follow the current State Health Officer order and State Guidance for Child Care Providers and Programs which requires masks indoors in K-12 schools, childcare and other youth settings. Please refer to the California Public Health Officer Order fund via this link:

https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/Ordr-of-the-State-Public-Health-Officer-Beyond-Blueprint.aspx

Exit interview conducted and a copy of this report was signed by Director, Nancy Lira
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Bardo Baluyot
LICENSING EVALUATOR SIGNATURE:

DATE: 10/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/26/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 33-CC-20210930155013
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: FAITH DAYCARE CENTER
FACILITY NUMBER: 191503656
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/26/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/26/2021
Section Cited
CCR
101223(a)(2)
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Personal Rights:

To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Per Director: She will amend the school's COVID-19 mask policy to follow current State health orders and guidance for child care providers and programs. In addition, Director will amend section in their policy and procedures pertaininng to entrance into the facility to ensure that it does not infringe on Parental Rights.
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This requirement was not met as evidenced by LPA's own observation and consistent statements obtained through interviews with parents, children and staff that children are not required to and do not wear masks while indoors. This is a potential risk to the health and safety of children in care.
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Per Director, she will provide POC by 11/4/2021.
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CCR
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Bardo Baluyot
LICENSING EVALUATOR SIGNATURE:

DATE: 10/26/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/26/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4