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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191595960
Report Date: 04/03/2025
Date Signed: 04/03/2025 09:47:11 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2025 and conducted by Evaluator Kruz Long
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250127165203
FACILITY NAME:UNITED CHRISTIAN EDUCATION CENTERFACILITY NUMBER:
191595960
ADMINISTRATOR:EVA CHEUNGFACILITY TYPE:
850
ADDRESS:16152 GALE AVENUETELEPHONE:
(626) 336-3334
CITY:HACIENDA HEIGHTSSTATE: CAZIP CODE:
91745
CAPACITY:150CENSUS: 37DATE:
04/03/2025
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Eva Cheung, DirectorTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff handled child in a rough manner.
INVESTIGATION FINDINGS:
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On 04/03/25, Licensing Program Analyst (LPA) Kruz Long conducted a subsequent complaint visit to deliver complaint investigation findings. A COVID-19 risk assessment was conducted. LPA met with Eva Cheung, Director and explained the purpose of the visit. There are currently 73 children enrolled. 37 Children and 8 Staff were present in 8 different classrooms during today's visit.

Regarding the allegation: Staff handled children in a rough manner. It was alleged that Staff #3 (S3) handled children in a rough manner. Interviews were conducted with Staff #1 (S1) to Staff #6 (S6). All Staff interviewed denied violating the personal rights of children in care. Six children and five parents were also interview but did not provide corroborating information to validate the allegation. LPA review video footage of the classroom in which the incident was alleged to have occurred and observed that on more than one occasion, Staff #3 handled a child in a rough manner.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20250127165203
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: UNITED CHRISTIAN EDUCATION CENTER
FACILITY NUMBER: 191595960
VISIT DATE: 04/03/2025
NARRATIVE
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The following was observed during review of video footage dated 01/07/25: Time: At 16:24:42- S3 tried to abruptly snatch a toy out of a child’s hand. At 16:25:32 – A child was running around a table and S3 abruptly stopped child and snatched a toy out of child’s hand. At 16:28:38 – A child was running around a table and S3 roughly lifted the child by the underarms and sat the child down on the mat in a rough manner. At 16:29:50 – S3 pulled the left shoulder of the child’s sweater and roughly sat the child down on the ground.

Based on observations, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

The facility is being cited a Type A deficiency in accordance with California Code of Regulations, Title 22, Division 12, Chapter 1, Article 06, Section 101223(a)(1). Definitions are being cited on the attached LIC 9099D pages. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). Acknowledgement of Receipt (LIC 9224 form) must be maintained in each child’s file immediately upon receipt from parents.

An exit interview was conducted and a copy of this report and appeal rights was provided to Eva Cheung, Director. A Notice of Site Visit was also provided, Notice of Site Visit must be posted for 30 days.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20250127165203
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: UNITED CHRISTIAN EDUCATION CENTER
FACILITY NUMBER: 191595960
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/04/2025
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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Per Director, additional training for Staff #3 was conducted pertaining to Personal Rights of Children. Proof of training will be forwarded to LPA.
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This requirement is not met as evidenced by: LPA review video footage of the classroom in which the incident was alleged to have happened and observed that on more than one occasion, Staff #3 handled Children in a rough manner.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
LIC9099 (FAS) - (06/04)
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