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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191596580
Report Date: 01/05/2026
Date Signed: 01/05/2026 10:08:40 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2025 and conducted by Evaluator Veronica Martinez-Garza
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20251103152224
FACILITY NAME:MARYVALE DAY CARE CENTERFACILITY NUMBER:
191596580
ADMINISTRATOR:MARCELA TORRESFACILITY TYPE:
830
ADDRESS:7600 E. GRAVES AVENUETELEPHONE:
(626) 280-6510
CITY:ROSEMEADSTATE: CAZIP CODE:
91770
CAPACITY:40CENSUS: 21DATE:
01/05/2026
UNANNOUNCEDTIME BEGAN:
09:04 AM
MET WITH:Stephanie GarciaTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff do not meet the diapering needs of a daycare child
INVESTIGATION FINDINGS:
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On 01/05/26 at 09:04 a.m., Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced complaint investigation to deliver findings to the above allegation. LPA met with the facility representative who guided LPA on a tour of the facility. There were 21 infants/toddlers with 12 staff.

LPA Martinez-Garza received an anonymous complaint. According to the Reporting Party (RP), “Staff do not meet the diapering needs of a daycare child.” LPA conducted interviews with staff 1 (S1) thru 9 and parents 1 (P1) thru 6. LPA obtained a copy of the rainbow fish children's roster, copies of random children's daily reports dated 11/03-11/12, and copies of children's medical release forms for the rash cream.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 33-CC-20251103152224
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MARYVALE DAY CARE CENTER
FACILITY NUMBER: 191596580
VISIT DATE: 01/05/2026
NARRATIVE
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Allegation- Staff do not meet the diapering needs of a daycare child. According to the RP,child (name unknown) has been observed (dates unknown) with horrible diaper rashes, and every time diaper cream is provided, staff do not apply it. RP also stated that the child was dropped off at 7am and stopped by the facility (date unknown) at 10am and observed the child with the same diaper and diaper cream. The RP revealed that they spoke to S1 and S9 regarding the ongoing issue but felt that the staff told the RP what they wanted to hear and never followed through. Per RP, they have also spoken to S3 (date and time unknown) who apologized and told the RP that they are having problems with S4 changing diapers and to tell the office. RP reiterates that they spoke to the office, but they refuse to do anything. No additional information was provided by the RP.

Interviews conducted with S1 thru 9 did not reveal any information that corroborates the allegation. Interviews conducted with S1-S4 and S6-S9 revealed that diaper changes are as needed or 1 to 2 hours, and bowel movement is changed right away or as soon as there is a smell. Interviews conducted with S5 revealed that there’s no specific time on how often diaper changes are done; however, S5 was able to provide LPA with a breakdown of when diaper changes are done. S5 revealed that diaper changes are done throughout the day and time will vary. S1, S3, and S9 denied having any knowledge of children who had the same diaper or diaper cream for 3 hours. S1, S3, and S9 deny that anyone has brought to their attention issues with diaper changes, rashes, or refusal to apply diaper cream. S3 also denies apologizing to a parent or authorized representative regarding the diaper rash or diaper cream and stated that they never mentioned they were having problems with S4 changing diapers or to speak with the office. Other staff interviewed did not reveal any corroborating information regarding children with diaper rashes or refusal to apply the diaper cream. Staff revealed that if parents want the diaper cream applied to their children, they must provide the diaper cream and complete a medical release form. Staff interviews revealed that children with a diaper cream or a medical release form have not been refused, and diaper cream has been applied.

LPA conducted interviews with P1 thru 6 who made disclosures. Interviews conducted with P1 revealed that there has been a couple of times they observed a diaper rash on their child. P1 stated that recently they observed a diaper rash when they arrived home and forgot to bring it to the facilities attention; however, the rash was not severe (little), and staff documented the rash on the Procare app which also indicated that ointment was applied. Per P1, all previous rashes were not severe and denied that the rashes begin at home. Interviews conducted with P4 revealed that staff (names/dates unknown) have released their child during pick up with soiled/dirty diapers; however, the parent brought it to the staff’s attention and requested for a diaper change. P4 stated that their child gets diaper rashes multiple times at the facility and will come home with ointment which means the child has a rash.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 33-CC-20251103152224
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MARYVALE DAY CARE CENTER
FACILITY NUMBER: 191596580
VISIT DATE: 01/05/2026
NARRATIVE
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Per P4, the diaper rashes are not severe; however, the area is red, and the rash goes away but it comes back within a week. P4 denied that the diaper rashes begin at home and stated that the child doesn’t get diaper rashes at home. LPA conducted an interview with P3 who made no disclosures. According to P3, there are no issues or concerns regarding diaper changes and stated that their child has never had a diaper rash. LPA attempted to interview P2 and P5-P6; however, parents did not return LPAs call.

LPA reviewed random children’s daily reports dated 11/03-11/12 and copies of children’s medical release forms for the diaper rash cream. LPA observed that the daily reports are not consistent with capturing all diaper changes, none included placing ointment (diaper cream) or identified children with diaper rashes. LPA also observed that the medical release forms were completed by parents or authorized representatives; however, none of the medical release forms indicated if the diaper cream was applied. RP did not provide additional information that identified child or dates of concern which led to the LPA to request an estimated timeframe mentioned above for the purpose to review daily reports.

LPA also reviewed a portion of the family handbook and did not observe any information regarding the frequency of diaper changes or having a diaper changing log.

This agency has investigated the complaint alleging “Staff do not meet the diapering needs of a daycare child.” Based on interviews and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiencies are being cited (see attached 9099D).

A notice of site visit was given and must remain posted for 30 days.

An exit interview was conducted, and a copy of this report was provided to the facility representative Stephanie Garcia.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 33-CC-20251103152224
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MARYVALE DAY CARE CENTER
FACILITY NUMBER: 191596580
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/05/2026
Section Cited
CCR
101428(b)(2)
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101428 Infant Care Personal Services (b) The infant shall be kept clean and dry at all times.
(2) Each infant's clothing and diapers shall be changed as often as necessary to ensure that the infant is clean and dry at all times.

This requirement is not met as evidenced by:
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Per facility representative, staff will be retrained and review the diaper change policy and how to document changes as well. Per FR, staff will also receive training on how to communicate about diaper rashes and what to look for. Proof of training will be submitted to LPA by POC due date.
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Based on interviews and records reviewed it was revelaed that the facility did not meet the needs of children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
LIC9099 (FAS) - (06/04)
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