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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191598412
Report Date: 10/27/2023
Date Signed: 10/27/2023 03:38:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2023 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20230829093125
FACILITY NAME:ALMANSOR CENTER, THEFACILITY NUMBER:
191598412
ADMINISTRATOR:TAMERA PINELOFACILITY TYPE:
830
ADDRESS:1955 FREMONT AVETELEPHONE:
(323) 341-7768
CITY:S. PASADENASTATE: CAZIP CODE:
91030
CAPACITY:27CENSUS: 17DATE:
10/27/2023
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Diane Connell - DirectorTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Staff did not prevent daycare child from sustaining multiple bites from another daycare child.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Nolan Tcheng and Stephanie Li conducted an unannounced subsequent inspection of a complainant investigation. Upon arrival at 2:40pm, LPA met with Director Diane Connell, to whom the purpose of the investigation was explained. Tour of the facility was provided. There were children present during the time of inspection. Census was taken. There were 17 children with 7 staff members
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During the course of the investigation, interview was conducted with six staff members and six parents. Documentation in the form of Child Care Roster, pictures, incident reports, and diaper logs were obtained. File review was conducted on seven staff members.

Information from the complainant indicates that staff did not prevent child from sustaining multiple bites from another daycare child.
REPORT CONTINUES PAGE 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20230829093125
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ALMANSOR CENTER, THE
FACILITY NUMBER: 191598412
VISIT DATE: 10/27/2023
NARRATIVE
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Staff interviews all corroborated that Child #1 had been bitten five times by Child #2 without any intervention of staff. Staff #1 states that "the teacher that was sitting there with the children thought that the kids were playing, and didn't necessarily see that the bite happen. They thought they were just laying on each other." Staff #3 described the incident, “Three teachers were out on the playground. A teacher went on break and a floater came in. I was at the table with 3-4 kids, 1 teacher with 2-3 kids, and another teacher across the yard with the rest of children. Two children underneath the slide and another child got bit. Teacher said they did not see it but we immediately saw the bites on the arm.” LPA obtained pictures of the Child #1’s arm when the incident occurred. There were visible welts in the shape of bite marks on the child’s arm. Per Staff #1-3. Child #1 did not react or cry during the incident. Information from staff describe the plan for biters as redirection and collaboration with parents to have them provide teething toys. Staff #3 indicated that Child #2 has had some incidents of biting others in the past and that they didn’t have a teething toy with them when the alleged incident took place.

LPA reviewed the information provided from interviews. Facility failed to prevent a child who has had prior instances of biting, from biting another child in care. This is a violation of the child's personal rights.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 Chapter 1 101223(a)(2) Personal Rights), are being cited on the attached deficiencies page.)

Upon receipt of this report, the Licensee shall post the Notice of Site visit and any licensing report documenting a type “A” deficiency. The report and the Notice of Site visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgement form must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the parent Acknowledgement of Receipt of Licensing Reports Form during this visit. A copy of the Parent Notification Requirements was also provided to the licensee.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director Diane Connell, at 3:35pm. Plan of corrections developed and copy of report was provided. END OF REPORT PAGE 2 of 2

SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20230829093125
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ALMANSOR CENTER, THE
FACILITY NUMBER: 191598412
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/27/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/31/2023
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights
(a)(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.


This requirement is not met as evidenced by:
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Per DIrector, staff meeting regarding training to approaching biters and development, also Workforce Registry. Copy of email regarding Bite Policy to parents, and copy of Agenda that you will be discussing with Staff at meeting. To be submitted to LPA by POC date
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Based on interview, Licensee did not ensure a child #1 was provided safe accommodation from another child with known instances of biting, which resulted in five bites on child #1's arm. This posed a immediate risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3