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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191600341
Report Date: 08/07/2025
Date Signed: 08/07/2025 05:41:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2025 and conducted by Evaluator Socorro Leandro
COMPLAINT CONTROL NUMBER: 11-AS-20250721093051
FACILITY NAME:HUNTINGTON RETIREMENT HOTELFACILITY NUMBER:
191600341
ADMINISTRATOR:HEATHER ARGUETAFACILITY TYPE:
740
ADDRESS:20920 EARL STREETTELEPHONE:
(310) 370-5828
CITY:TORRANCESTATE: CAZIP CODE:
90503
CAPACITY:155CENSUS: 92DATE:
08/07/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Administrator - Heather ArguetaTIME COMPLETED:
05:41 PM
ALLEGATION(S):
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Staff left resident on floor soiled for an extended period of time.
Staff mismanages residents' medication logs.
Staff does not follow residents' food diet.
Staff serves expired foods.
Staff does not communicate with residents' responsible party.
Staff does not ensure a safe and healthy environment for residents.
Staff vapes inside the facility.
INVESTIGATION FINDINGS:
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On 08/07/2025, Licensing Program Analyst (LPA) Socorro Leandro conducted a subsequent complaint investigation regarding the allegations listed above. LPA met with Administrator, Heather Argueta and Resident Care Coordinator, Corina Kahl and the purpose of the visit was explained. The LPA was allowed entry to the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 9
Control Number 11-AS-20250721093051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: HUNTINGTON RETIREMENT HOTEL
FACILITY NUMBER: 191600341
VISIT DATE: 08/07/2025
NARRATIVE
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The investigation consisted of the following:

On 07/30/2025, interviews were conducted, and facility records were gathered. Staff 1 (S1) to Staff 8 (S8) were interviewed. On 08/04/2025, interviews were conducted, and a tour of the facility was conducted. Witness 1 (W1) and Resident 1 (R1) to Resident 11 (R11) were interviewed. A tour of the facility consisted of observation of lunch time. On 08/06/2025, interviews were conducted, a tour of the facility was conducted, and records were reviewed. Interviews conducted consisted of: Resident 12 (R12), Staff 7 (S7), Staff 9 (S9), and Staff 10 (S10). A tour of the facility consisted of the kitchen and activity room. Records reviewed consisted of 9 resident medications along with their Medication Administration Records (MARs). On 08/07/2025, interviews were conducted, and records were reviewed. Witness 2 (W2) to Witness 8 (W8) and Staff 11 (S11) to Staff (12) were interviewed. Resident, staff, and facility records were reviewed.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 9
Control Number 11-AS-20250721093051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: HUNTINGTON RETIREMENT HOTEL
FACILITY NUMBER: 191600341
VISIT DATE: 08/07/2025
NARRATIVE
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Investigation revealed the following:

Allegation: “Staff left resident on floor soiled for an extended period of time”, it is being alleged that a resident fell at night and was found the next morning. Interviews conducted with R1 to R12 revealed the following: 11 out of 12 residents denied the allegation. 1 out of 12 residents were unable to answer questions. Interviews conducted with S1 to S12 revealed the following: 12 out of 12 staff denied the allegation. Interviews conducted with W1 to W8 revealed the following: 8 out of 8 witnesses denied the allegation. Based on the department’s interviews this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 9
Control Number 11-AS-20250721093051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: HUNTINGTON RETIREMENT HOTEL
FACILITY NUMBER: 191600341
VISIT DATE: 08/07/2025
NARRATIVE
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Allegation: “Staff mismanages residents’ medication logs”, it is being alleged that facility staff hides, destroys, removes medication and medication documentation. Interviews conducted with R1 to R12 revealed the following: 11 out of 12 residents denied the allegation. 1 out of 12 residents were unable to answer questions. Interviews conducted with S1 to S12 revealed the following: 12 out of 12 staff denied the allegation. Interviews conducted with W1 to W8 revealed the following: 8 out of 8 witnesses denied the allegation. On 08/06/2025, records reviewed and observations of 9 resident medications along with their MARs revealed the following: 9 out of 9 resident medications along with their MARs were in compliance. Based on the department’s interviews, observations, and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 9
Control Number 11-AS-20250721093051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: HUNTINGTON RETIREMENT HOTEL
FACILITY NUMBER: 191600341
VISIT DATE: 08/07/2025
NARRATIVE
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Allegation: “Staff does not follow residents’ food diet.” Interviews conducted with R1 to R12 revealed the following: 11 out of 12 residents denied the allegation. 1 out of 12 residents were unable to answer questions. Interviews conducted with S1 to S12 revealed the following: 12 out of 12 staff denied the allegation. Interviews conducted with W1 to W8 revealed the following: 8 out of 8 witnesses denied the allegation. Observations of lunch time on 08/04/2025 revealed the following: residents were being provided with their specialized diet. Each dining room table has diet cards for each resident. Diet cards consist of residents’ name, room number and diet (an example of a diet can be mechanical soft, thick liquids, no fish, allergic to peanuts, regular diet, etc.). Observations and records reviewed of the kitchen on 08/06/2025 revealed the following: The kitchen has diet slips and resident roster with their diet description posted on the wall. Based on the department’s interviews, observations, and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 9
Control Number 11-AS-20250721093051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: HUNTINGTON RETIREMENT HOTEL
FACILITY NUMBER: 191600341
VISIT DATE: 08/07/2025
NARRATIVE
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Allegation: “Staff serves expired foods”, it is being alleged that staff served expired food and unsafe food. Interviews conducted with R1 to R12 revealed the following: 11 out of 12 residents denied the allegation. 1 out of 12 residents were unable to answer questions. Interviews conducted with S1 to S12 revealed the following: 12 out of 12 staff denied the allegation. Interviews conducted with W1 to W8 revealed the following: 8 out of 8 witnesses denied the allegation. Observations of lunch time on 08/04/2025 revealed the following: no unsafe nor expired food were provided to residents. Observations of the kitchen on 08/06/2025 revealed the following: no unsafe nor expired food were observed in the freezers, fridges, or pantry. Record reviewed of Dietary Quality Control Survey dated 06/16/2025 revealed the following: the facility received an 84% score. Record reviewed of Dietary Quality Control Survey dated 07/01/2025 revealed the following: the facility received an 87% score and no mention of expired food. Based on the department’s interviews, observations, and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 9 of 9
Control Number 11-AS-20250721093051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: HUNTINGTON RETIREMENT HOTEL
FACILITY NUMBER: 191600341
VISIT DATE: 08/07/2025
NARRATIVE
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Allegation: “Staff does not communicate with residents’ responsible party.” Interviews conducted with R1 to R12 revealed the following: 11 out of 12 residents denied the allegation. 1 out of 12 residents were unable to answer questions. Interviews conducted with S1 to S12 revealed the following: 12 out of 12 staff denied the allegation. Interviews conducted with W1 to W8 revealed the following: 8 out of 8 witnesses denied the allegation. Records reviewed of 2025 Unusual Incident Reports (UIRs) demonstrate a history of facility contacting residents’ responsible party. Based on the department’s interviews and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 9
Control Number 11-AS-20250721093051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: HUNTINGTON RETIREMENT HOTEL
FACILITY NUMBER: 191600341
VISIT DATE: 08/07/2025
NARRATIVE
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Allegation: “Staff does not ensure a safe and healthy environment for residents”, it is being alleged that residents are not receiving care and supervision. Interviews conducted with R1 to R12 revealed the following: 11 out of 12 residents denied the allegation. 1 out of 12 residents were unable to answer questions. Interviews conducted with S1 to S12 revealed the following: 12 out of 12 staff denied the allegation. Interviews conducted with W1 to W8 revealed the following: 8 out of 8 witnesses denied the allegation. Observations on 07/30/2025, 08/04/2025, and 08/06/2025 revealed that residents are receiving care and supervision. Records reviewed of Employee Schedules from April 2025 to July 2025 revealed the following: the facility has staff from Monday to Friday 24 hours a day. Medical Technicians and Caregivers staff are on facility grounds 24 hours a day. Based on the department’s interviews, observations, and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 9
Control Number 11-AS-20250721093051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: HUNTINGTON RETIREMENT HOTEL
FACILITY NUMBER: 191600341
VISIT DATE: 08/07/2025
NARRATIVE
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Allegation: “Staff vapes inside the facility.” Interviews conducted with R1 to R12 revealed the following: 11 out of 12 residents denied the allegation. 1 out of 12 residents were unable to answer questions. Interviews conducted with S1 to S12 revealed the following: 12 out of 12 staff denied the allegation. Interviews conducted with W1 to W8 revealed the following: 8 out of 8 witnesses denied the allegation. Records reviewed of Drug Free Workplace Policy revealed the following: staff are not to use controlled substances as it affects the workplace. Observations on 07/30/2025, 08/04/2025, and 08/06/2025 revealed the following: there were no staff vaping/smoking inside the facility. Based on the department’s interviews, observations, and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited.

An exit interview was conducted, and a copy of this report was left with the Administrator, Heather Argueta.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 8 of 9