191600341-12-22-2025-11-AS-UCOL-DQ5MYX-20260108090213

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191600341
Report Date: 12/22/2025
Date Signed: 12/22/2025 03:53:00 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2025 and conducted by Evaluator Socorro Leandro

COMPLAINT CONTROL NUMBER: 11-AS-20251218091158

FACILITY NAME:	HUNTINGTON RETIREMENT HOTEL		FACILITY NUMBER:	191600341
ADMINISTRATOR:	HEATHER ARGUETA		FACILITY TYPE:	740
ADDRESS:	20920 EARL STREET		TELEPHONE:	(310) 370-5828
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90503
CAPACITY:	155	CENSUS: 95	DATE:	12/22/2025
		UNANNOUNCED	TIME BEGAN:	10:20 AM
MET WITH:	Administrator - Heather Argueta		TIME COMPLETED:	04:20 PM

ALLEGATION(S):

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Staff verbally abuses the residents
Staff does not meet the needs and services of the residents
Staff does not respond timely to the residents alerts

INVESTIGATION FINDINGS:

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On 12/22/2025, Licensing Program Analyst (LPA) Socorro Leandro conducted a complaint investigation visit regarding the allegations listed above. LPA met with Administrator, Heather Argueta and Resident Care Coordinator, Corina Kahl, and the purpose of the visit was explained. The LPA was allowed entry to the facility.

The investigation consisted of the following:

On 12/22/2025, a facility tour was conducted, interviews were conducted, and records were reviewed. Resident 1 (R1) to Resident 10 (R10) and Staff 1 (S1) to Staff 8 (S8) were interviewed. Facility records were reviewed which consisted of Employee Roster dated 12/19/2025; Resident Roster dated 12/22/2025; 2025 In-Service Staff Trainings which consisted of Safety Checks, Communication, Resident Rights, Answering Call Lights in a Timely Manner; and other pertinent records were reviewed.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:	DATE: 12/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 11-AS-20251218091158

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: HUNTINGTON RETIREMENT HOTEL	FACILITY NUMBER: 191600341
	VISIT DATE: 12/22/2025

NARRATIVE

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Investigation revealed the following:

Allegation: “Staff verbally abuses the residents.” Interviews conducted with R1 to R10 revealed the following: 10 out of 10 residents denied the allegation, moreover, residents indicated that management has fixed the problems they have had with staff. Interviews conducted with S1 to S8 revealed the following: 8 out of 8 staff denied the allegation. Observations on 12/22/2025 revealed the following: staff were not observed verbally abusing residents. 2025 In-Service Staff Training's revealed the following: staff were trained on Resident Rights on 11/15/2025 and on 12/19/2025; staff were trained on proper ways to communicate with residents on 11/15/2025. Based on interviews, observations, and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Allegation: “Staff does not meet the needs and services of the residents.” Interviews conducted with R1 to R10 revealed the following: 10 out of 10 residents denied the allegation, furthermore, residents indicated that their needs are being met. Interviews conducted with S1 to S8 revealed the following: 8 out of 8 staff denied the allegation. Observations on 12/22/2025 revealed the following: staff were observed assisting residents during lunch time and staff were observed assisting residents with their wheelchairs. 2025 In-Service Staff Training's revealed the following: staff were trained on Safety Checks on 11/15/2025; staff were trained on Meals, Showers, Care Plans, Assisting Residents with Heathers on 10/23/2025. Based on interviews, observations, and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:	DATE: 12/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 11-AS-20251218091158

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: HUNTINGTON RETIREMENT HOTEL	FACILITY NUMBER: 191600341
	VISIT DATE: 12/22/2025

NARRATIVE

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Allegation: “Staff does not respond timely to the residents alerts”, it is being alleged that staff do not respond to call lights/pull cords in a timely manner. Interviews conducted with R1 to R10 revealed the following: 1 out of 10 residents agreed with the allegation; 9 out of 10 residents denied the allegation, additionally, residents indicated that staff normally respond in 3 minutes to 10 minutes. Observations on 12/22/2025 revealed the following: Room 202’s pull cord was pulled at 12:16 PM and at 12:18 PM a caregiver came into the room; Room 257’s pull cord was pulled at 12:20 PM and at 12:23 PM a caregiver came into the room; Room 242’s pull cord was pulled at 12:25 PM and at 12:29 PM a caregiver came into the room; Room 227’s pull cord was pulled at 12:30 PM and at 12:37 PM a caregiver came into the room. 2025 In-Service Staff Training's revealed the following: staff were trained on Answering Call Lights in a Timely Manner on 03/04/2025. Based on interviews, observations, and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were provided.

An exit interview was conducted, and a copy of this report was left with the Administrator, Heather Argueta and Resident Care Coordinator, Corina Kahl.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:	DATE: 12/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025

LIC9099 (FAS) - (06/04)

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