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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191600341
Report Date: 01/14/2026
Date Signed: 01/14/2026 04:59:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2026 and conducted by Evaluator Socorro Leandro
COMPLAINT CONTROL NUMBER: 11-AS-20260112152647
FACILITY NAME:HUNTINGTON RETIREMENT HOTELFACILITY NUMBER:
191600341
ADMINISTRATOR:HEATHER ARGUETAFACILITY TYPE:
740
ADDRESS:20920 EARL STREETTELEPHONE:
(310) 370-5828
CITY:TORRANCESTATE: CAZIP CODE:
90503
CAPACITY:155CENSUS: 97DATE:
01/14/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Administrator - Heather ArguetaTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff improperly transferred resident resulting in injury
Staff do not treat resident with dignity and respect
INVESTIGATION FINDINGS:
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On 01/14/2026, Licensing Program Analyst (LPA) Socorro Leandro conducted a complaint investigation visit regarding the allegations listed above. LPA met with Administrator, Heather Argueta and Resident Care Coordinator, Corina Kahl, and the purpose of the visit was explained. The LPA was allowed entry to the facility.

The investigation consisted of the following: On 01/13/2025, Witness 1 (W1) was interviewed. On 01/14/2026, interviews were conducted, and records were reviewed. Staff 1 (S1) to Staff 4 (S4), Witness 2 (W2) to Witness 3 (W3), and Resident 1 (R1) were interviewed. Facility records were reviewed which consisted of Employee Roster; Resident Roster dated 01/14/2026; 2025 In-Service Staff Trainings which consisted of Hoyer Lift Training and Gait Belt Transferring dated 01/28/2025, Resident Rights dated 11/15/2025, Gait Belt and Proper Body Mechanics Training dated 12/01/2025, Resident Rights dated 12/19/2025, and Transferring and Gait Belt Transfers dated 12/23/2025. R1’s records were reviewed which consisted of Physicians Report dated 12/04/2023; Resident Appraisal dated 01/13/2026; Identification And Emergency Information dated 07/07/2024; and Service Assessment Form dated 01/13/2026.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20260112152647
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: HUNTINGTON RETIREMENT HOTEL
FACILITY NUMBER: 191600341
VISIT DATE: 01/14/2026
NARRATIVE
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Investigation revealed the following:

Allegation: “Staff improperly transferred resident resulting in injury”, it is being alleged that staff improperly transferred R1 resulting in their right knee being injured. Interviews conducted with R1 revealed the following: R1 denied the allegation, furthermore, R1 indicated that their right knee was not injured and their right knee does not hurt. Interviews conducted with W1 to W3 revealed the following: 3 out of 3 witnesses denied the allegation. Interviews conducted with W1 (is a medical professional) revealed the following: W1 indicated that on 01/08/2026, they did not observe any injuries or bruising on R1’s right knee, furthermore, W1 states that the next day a Physical Therapist tested W1’s right knee and did not observe any injuries on W1’s right knee. Interviews conducted with S1 to S4 revealed the following: 4 out of 4 staff denied the allegation. R1’s records reviewed revealed the following: there are no Unusual Incident Reports nor Medical Records indicated that R1’s right knee was injured. In-Service Staff Trainings revealed the following: staff were training on Gait Belt transfers throughout the year of 2025 for example, Gait Belt Transferring dated 01/28/2025, Gait Belt and Proper Body Mechanics Training dated 12/01/2025, Transferring and Gait Belt Transfers dated 12/23/2025. Based on interviews and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 11-AS-20260112152647
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: HUNTINGTON RETIREMENT HOTEL
FACILITY NUMBER: 191600341
VISIT DATE: 01/14/2026
NARRATIVE
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Allegation: “Staff do not treat resident with dignity and respect”, it is being alleged that during R1’s transfer on 01/06/2026 a staff laughed at R1. Interviews conducted with R1 revealed the following: R1 agreed with the allegation, additionally, R1 indicates that S4 laughed at them during the transfer and stated that Staff 3 (S3) was present during the transfer. Interviews conducted with S3 and S4 revealed the following: S3 and S4 denied the allegation, furthermore, S3 and S4 indicated that they assisted R1 with the transfer on 01/06/2026. Interviews conducted with W2 revealed the following: W2 denied the allegation, furthermore, W2 indicated that they were present during R1’s Service Assessment on 01/13/2026 and R1 indicated that staff did not laugh at them and that they are overall satisfied with the facility. Service Assessment Form dated 01/13/2026 revealed the following: “Resident states they love it here. They decline all allegations made with wellbe.” People present during the meeting were R1, S1, S2, W2, W3, R1’s family, and Wellbe Care. In-Service Staff Trainings revealed the following: staff were trained on Resident Rights on 11/15/2025 and 12/19/2025. Based on interviews and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were provided.

An exit interview was conducted, and a copy of this report was left with the Administrator, Heather Argueta and Resident Care Coordinator, Corina Kahl.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3