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13 | On 10/20/2023 LPA Whitmore initiated the complaint investigation and met with Teacher Doris Phillips. LPA toured the facility indoors and outdoors, observing proper teacher/ child ratios with a total of 31 children and 4 teachers. LPA took several pictures of the facility inside. LPA interviewed the Director, Staff & Children. LPA obtained a copy of the Facility Roster, Personnel Report, Parent Handbook, Payments to Contractor, Approval letter for ETC Funds.On 01/09/2024 at 8:57 a.m. LPA Whitmore conducted a visit to complete the investigation and deliver findings. LPA Whitmore met with the Director Kirstin McDuffie. LPA toured the facility indoors and outdoors, observing proper teacher/child ratios with 27 total children in care and 3 Teachers. On LPA's Visit, 10/20/2023, LPA observed the facility is in disrepair several brown spots in the ceiling. Based upon observation,pictures and information obtained via interviews there are brown spots in all three classrooms in the ceilings. Licensee does not ensure the roof is maintained in good repair. Based on information obtained through observations and interviews, the allegation Physical Plant- Facility is in disrepair is substantiated. A substantiated finding means the complaint is substantiated and the allegation is valid because the preponderance of the evidence has been met.
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