191605144-8-2-2024-54-CC-VCOK-D8M3H3-20240829181517

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191605144
Report Date: 08/02/2024
Date Signed: 08/02/2024 03:36:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2024 and conducted by Evaluator Ashley Calderon

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20240513122428

FACILITY NAME:	BETHANY PRE-SCHOOL		FACILITY NUMBER:	191605144
ADMINISTRATOR:	TONIA HILL		FACILITY TYPE:	850
ADDRESS:	2244 CLARK AVENUE		TELEPHONE:	(562) 985-0714
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90815
CAPACITY:	117	CENSUS: 36	DATE:	08/02/2024
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Assistant Director/ Natalie Robideaux		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff did not provide adequate care and supervision of a daycare child.
Staff made inappropriate comments regarding a daycare child.
Staff mistreated a daycare chid.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ashley Calderon conducted an unannounced subsequent complaint inspection regarding the above allegations. LPA arrived at the facility and met with Assistant Director Natalie Robideaux, who granted LPA entry to the facility. LPA discussed with N.Robideaux the purpose of today’s visit which consist of delivering findings for the above allegation.

On today’s visit LPA Calderon toured the facility alongside with Assistant Director N.Robideaux and LPA interviewed teachers for additional information. During the course of the investigation, LPA Calderon and LPA Sanchez conducted interviews with staff, parents and children interviews, reviewed records, and made observations during inspection visits dated: 5/17/24, 6/13/34 and during today’s visit.

Regarding allegation: Staff made inappropriate comments regarding a daycare child.
During children interviews, four (4) children stated they have nice teachers that say nice things and they like their teachers/school. (Continuation 9099-C...)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 08/02/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20240513122428

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: BETHANY PRE-SCHOOL	FACILITY NUMBER: 191605144
	VISIT DATE: 08/02/2024

NARRATIVE

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Child #3 (C3) informed LPA Calderon that teachers can sometimes be mean when a child is doing something they aren’t suppose too do and the teachers will tell the children they can’t do that.

During interviews with two (2) staff, LPA was informed that no comments were inappropriately made to children or children's parent(s) and it was discussed with parent of child in question that child displayed behaviors like eloping, sensory food issues, running around therefore staff were coordinating with the BEST Program Education Specialist to observe the child and parent became offended and told the school staff their child does not have special needs. Two (2) staff stated they are not able to access or diagnose a child and child in question parent was not told child has special needs but discussed child's behaviors and school was assisting child.

During interviews conducted via telephonically with children’s parents. Three (3) parents informed LPA that they haven’t had any issues regarding staff making inappropriate comments.

During visit dates LPA did not observe any inappropriate comments made by facility staff.

Regarding allegation: Staff mistreated a daycare child.

Based on interviews Director Ms. Martinez informed LPA that the school is very inclusive, no child is mistreated or excluded from any activity or snack/meals, and if a child can’t control their body teachers assist them and then child will be regrouped in the activity or snack/ mealtime when ready. Three (3) staff interviews informed LPA, they denied the above allegation and stated child aren't mistreated or excluded from any activity or snack/meal time.

During children’s interviews, (5) children stated they like going to school. Two (2) children stated they eat with friends. One (1) stated teachers don’t yell at children and isn’t sure what happens if children get in trouble and another child informed LPA that if children get in trouble teachers talks with them.

LPA during observations on 5/17/24, 6/13/24 and on today’s visit observed circle time/ playtime and snack/lunch time and LPA(s) didn’t observe children being mistreated by facility staff or by any other children.

(Continuation 9099-C...)

SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 08/02/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2024

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20240513122428

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: BETHANY PRE-SCHOOL	FACILITY NUMBER: 191605144
	VISIT DATE: 08/02/2024

NARRATIVE

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Regarding allegation: Staff did not provide adequate care and supervision of a daycare child.

During interviews with staff, three (3) staff stated teachers walk around the classroom to provide supervision to the children. During interviews conducted via telephonically with children’s parents. Three (3) parents informed LPA that the school provides adequate care and supervision. During children interviews, (2) children stated they always have teachers present with them. Three (3) children did not corroborate with the above allegation.

On todays’ visit and visit dates of 6/13/24 and 5/17/2, LPA Calderon observed facility having staff present in each classroom visited and were found to be within ratio, caring and supervising the children.

Although the above allegations may have happened or are valid; based on observations, interviews, and documents obtained there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the allegations are deemed UNSUBSTANTIATED. No deficiency was cited at this time for this complaint allegation.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview was conducted with Assistant Director Natalie Robideaux and and Director Gina Matinez.

SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 08/02/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2024

LIC9099 (FAS) - (06/04)

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