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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191605714
Report Date: 08/28/2025
Date Signed: 08/28/2025 10:39:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2025 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20250604090020
FACILITY NAME:CARMELITOS HEAD STARTFACILITY NUMBER:
191605714
ADMINISTRATOR:MARTHA VILLAFANA & KIRSTENFACILITY TYPE:
850
ADDRESS:5250 VIA PASILLOTELEPHONE:
(310) 428-1926
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:52CENSUS: 14DATE:
08/28/2025
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Early Learning Center Manager Keokuk Legarde TIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Staff are not preventing child from injuring other children
INVESTIGATION FINDINGS:
1
2
3
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5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced visit at the facility for the purpose of delivering complaint findings. LPA met with Early Learning Center Managers Keokuk Legard and Vincent Alvarez and advised them of the reason for the visit. LPA observed 3 children and 2 staff in the EHS class and 11 children and 2 staff in the HS class.
During the investigation LPA conducted interviews and staff and parents and LPA collected and reviewed pertinent documents. It was reported that Child 1 was injured by Child 2 on two occasions.
During the first incident that occurred on 5/15/25, staff interviewed stated that both children were attempting to take a toy from one another. Child 2 gained possession of the toy and hit Child 1 on the head causing an injury. Child 1 was attended to immediately by Staff 1 who did witness the incident. Per Staff 1, they noticed the children interacting and were on their way over to assist them when the incident occurred. LPA confirmed with facility representatives that on 5/15/25 there were 14 children and two teachers present in the classroom when the incident occurred.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250604090020
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CARMELITOS HEAD START
FACILITY NUMBER: 191605714
VISIT DATE: 08/28/2025
NARRATIVE
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Page 2
The second reported incident took place on 6/3/25 while the children were in line to go outside. Per staff interviewed, Child 1 was standing in front of Child 2 in the line. Staff 2 was at the top of the stairs and Staff 3 was at the bottom. Per Staff 3, there was no interaction between the children when Child 2 bit Child 1. Per Staff the bite was unprovoked, and Child 1 was also attended to immediately at the time. LPA confirmed with facility representatives that on 6/3/25 there were 13 children and two teachers present when the incident occurred.

Although there were two reported incidents involving Child 1 and Child 2, the incidents were unrelated, and it was determined by interviews that staff were supervising the children therefore the allegation is unsubstantiated.
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegations are unsubstantiated
Exit interview conducted with Early Learning Center Managers Keokuk Legarde and Vincent Alvarez. A notice of site visit was provided and should be posted for 30 days.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2