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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191606802
Report Date: 01/28/2025
Date Signed: 01/29/2025 06:57:14 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2025 and conducted by Evaluator Cristina Castellanos
COMPLAINT CONTROL NUMBER: 30-CC-20250123094721
FACILITY NAME:CHILD LANEFACILITY NUMBER:
191606802
ADMINISTRATOR:AOLELANI LUTUFACILITY TYPE:
850
ADDRESS:769 W. 3RD STREETTELEPHONE:
(310) 514-4999
CITY:SAN PEDROSTATE: CAZIP CODE:
90731
CAPACITY:62CENSUS: 37DATE:
01/28/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:AOLELANI LUTU - SITE SUPERVISORTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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Neglect/Lack of Supervision: Staff left child unattended
Ratios: Daycare was over ratio
INVESTIGATION FINDINGS:
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On 01/28/2025 Licensing Program Analyst (LPA) Cristina Castellanos arrived at the above-mentioned facility for the purpose of investigating the above-mentioned allegations. Upon arrival, LPA met with Site Supervisor Aolelani Lutu and discussed the purpose of the visit. LPA toured the facility and observed 30 children in care with 3 adult staff members providing care and supervision.

LPA requested and reviewed the following documents: Children's roster, personnel roster, child’s record, personnel records, sign-in/sign-out sheets for the months of December 2024 & January 2025, staff timesheets for December 2024 & January 2025, Unusual Incident/Injury Report LIC 624 and pre-school classroom daily routine schedule.

Continue
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Escobedo
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 30-CC-20250123094721
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CHILD LANE
FACILITY NUMBER: 191606802
VISIT DATE: 01/28/2025
NARRATIVE
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During the investigation at approximately 8:51am Site Supervisor Lutu led LPA Castellanos on a tour of the outdoor playground. Site Supervisor informed LPA Castellanos that Pre-K classrooms 1 through 3 were all combine in the outdoor playground. LPA Castellanos observed 25 children in care with only 2 staff members S3 & S2 providing care and supervision. At 9:01am LPA Castellanos then mentioned to Site Supervisor Lutu there was only 2 staff members and 25 children in the playground. Site Supervisor Lutu got on her walkie talkie and called for an additional staff member to report to the playground. At 9:08am LPA Castellanos observed 25 children in care with 3 staff members providing care and supervision and proceeded with the tour of the facility.

On 01/16/2025 at 04:41 p.m., officer of the day Licensed Program Analyst (LPA) Cristina Castellanos received a call from Aolelani Lutu, Site Supervisor in connection to an Unusual Incident that occurred at the facility in regard to a child being left unattended from 7:54am to 9:15am. Through documentation, interviews, and a physical plant inspection of the site of the incident, it was revealed that at the time of the incident while the children were transitioning from the PreK1 classroom (the receiving room) to PreK3 (breakfast room) staff members S8 and S1 left a child (C1) unattended in the PreK1 classroom. At approximately 9:15am the classroom’s staff member (S10) found C1 sleeping in the classroom alone. C1 was left unattended for approximately 1 hour and 21 minutes.

Per the Site Supervisor Lutu, C1’s parents were notified on Wednesday January 22, 2025 due to parents requiring a Spanish translator.

Based on observation, record review and interviews of all relevant parties, it was found that the facility has been operating out of ratio and staff left a child unattended, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.


There were two deficiencies cited during today’s visit in accordance with the California Code of Regulations, Title 22, Division 12, and Chapter 1. See LIC 9099-D for additional information. As well as a Civil Penalty Assessment - Immediate.

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SUPERVISORS NAME: Claudia Escobedo
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 30-CC-20250123094721
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CHILD LANE
FACILITY NUMBER: 191606802
VISIT DATE: 01/28/2025
NARRATIVE
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Upon receipt of this report, the Licensee shall post the Notice of Site Visit and any Licensing report documenting a Type “A” deficiency. The report and the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgment of Receipt (LIC9224) form must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224) Form during this visit.

An exit interview was conducted, and Plan of Corrections were reviewed and developed with the Site Supervisorr. A copy of this report and appeal rights were discussed and left with the Site Supervisor, whose signature on this form confirm receipt of these documents.

















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SUPERVISORS NAME: Claudia Escobedo
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 30-CC-20250123094721
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CHILD LANE
FACILITY NUMBER: 191606802
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/04/2025
Section Cited
CCR
101229(a)(1)
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101229(a)(1) Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs.(1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation.
This requirement is not met as evidenced by:
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Site Supervisor agrees to have staff members view the video, answer questions stated below, and return written replies to LPA via email by POC due date.
Supervising Children in Child Care Centers - California Child Care Licensing - Resources for Parents and Providers
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Based on documentation review and interviews that were conducted the facility did not comply with the section cited above, one child was left alone for approximatetly 1 hour & 21 minutes in the PreK1 classroom, which poses/posed an immediate health, safety or personal rights risk to persons in care.
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(childcarevideos.org)
Supervising Children in Child Care Centers
Supervising children is the primary task of child care center staff. Gain an understanding of the licensing requirements that pertain to
appropriate supervision.
This video provides helpful answers to the
following questions:
1. How does Community Care Licensing
define supervision in child care centers?
2. What are some best practices for
supervising children in a child care center?
3. What do I need to keep in mind about
supervision during transitions?
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claudia Escobedo
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 30-CC-20250123094721
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CHILD LANE
FACILITY NUMBER: 191606802
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/04/2025
Section Cited
CCR
101216.3(a)
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101216.3(a) Teacher-Child Ratio (a)There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.

This requirement is not met as evidenced by:
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Facility agrees to develop and implement a plan to make sure that they have enough staff to meet the minimum ratio requirements throughout the day. Director will submit the developed plan in writing to LPA via email by the POC due date.
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Based on LPA observations, record reviews, and interviews that were conducted the facility did not comply with the section cited above and it was found that the facility has been operating out of ratio. During today's inspection LPA observed 25 children in care with 2 adult staff members providing care and supervision, which poses/posed an immediate health, safety or personal rights risk to persons in care.
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Director agrees to review the following video with staff:
https://ccld.childcarevideos.org/child-care-center-operators/teacher-child-ratios-in-child-care-centers/
Will submit a confirmation sheet signed by all staff to LPA via email by POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claudia Escobedo
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
LIC9099 (FAS) - (06/04)
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