191670880-1-30-2026-54-CC-WBIS-DRV3BY-20260304170706

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191670880
Report Date: 01/30/2026
Date Signed: 01/30/2026 02:24:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2026 and conducted by Evaluator Ashley Calderon

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20260116100608

FACILITY NAME:	ASI, INC. CSUDH CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	191670880
ADMINISTRATOR:	CANDACE MANANSALA		FACILITY TYPE:	850
ADDRESS:	1000 E VICTORIA		TELEPHONE:	(310) 243-1015
CITY:	CARSON	STATE: CA	ZIP CODE:	90747
CAPACITY:	65	CENSUS: 39	DATE:	01/30/2026
		UNANNOUNCED	TIME BEGAN:	11:03 AM
MET WITH:	DIRECTOR CANDACE MANANSALA		TIME COMPLETED:	02:25 PM

ALLEGATION(S):

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Staff do not provide adequate supervision of the daycare children
Staff are not properly reporting incidents involving the daycare children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ashley Calderon conducted an unannounced subsequent complaint investigation to deliver findings for the above allegations. LPA met with Director Candance Manansala and explained the reason for the visit.

Regarding the allegation: 'Staff do not provide adequate supervision of the daycare children' is unsubstantiated.

The investigation consisted of: tour of the facility on 1/21/26 and 1/30/26, alongside Director C.Manansala. On 1/21/26, LPA Calderon observed 1 toddler classroom closed- Room 130, 2 toddler classrooms opened- Room 136 (1:6 with an intern) and Rm 137 (1:5 with an intern) and 3 Preschool classrooms opened- ratio for Room 110 (2:16) , Rm 114 (1:12 with an intern) and 116 (1:5), all open classrooms were within ratio.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 54-CC-20260116100608

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: ASI, INC. CSUDH CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 191670880
	VISIT DATE: 01/30/2026

NARRATIVE

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On 1/30/26, LPA observed (3) toddler classrooms combined for lunch in Room 137, ratio was 2:8 with 2 interns from College Corp. For the preschool side ratio, Room 110 ( 2:15 with 1 intern), Rm 114 (2:12 and 1 intern) and Rm 116 (1:4 with 1 intern); facility was found in ratio.

Both visits, LPA did not observe ratio conflict that can lead to lack of supervision. Based on interview from 1/21/26 with Director C.Manansala who informed LPA addition to facility staff, facility has 20 intern personnel's assisting in both the toddler and preschool side. Director and teachers #1-4, informed LPA Calderon teachers due zoning, position themselves in different areas to observe/supervise children and informed LPA are always within ratio and had no ratio concerns. In addition, LPA Calderon interviewed 4 out of 5 parents. The following is based on parent interviews informing LPA Calderon facility is good with supervising the children and with ratio and facility has interns to assist.

Regarding the allegation: 'Staff are not properly reporting incidents involving the daycare children' is unsubstantiated.

The investigation consisted of LPA Calderon on 1/21/26 obtained supportive documents on: written oopsie reports for preschool side (there was none for toddler side), Facesheets of children indicating if they do/don't have oppsie reports (in the toddler side), procedure instructions for reporting Unusual Incident Reports (UIR), and Handbook pages on Care and Supervision, Injuries and Licensing information and Ratio.

Based on review of supporting documents 3 Oppsie Reports for the preschool side, parents were notified of incident and signed off on incident report provided, children were provided necessary treatment if needed at the facility( example: ice packs) and no incidents per review were necessary to report to licensing as they did not required professional medical attention. Based on review of 5 toddler Facesheet Checklist reviewed on 1/6/26 by the facility, no child had oopsie reports recorded. Per review, of Facility policy on reporting UIR's events listed on LIC624 require facility to immediately call parents via phone and Care Connect and per handbook if minor injuries (scrape, bruise, bump) teacher reports incident on Care Connect and/or Class Dojo and major injury involve parents get a written oppsie report, document on Care Connect, Class Dojo and facility reports to licensing.

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 54-CC-20260116100608

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: ASI, INC. CSUDH CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 191670880
	VISIT DATE: 01/30/2026

NARRATIVE

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Per Interview, with Director Manansala informed LPA Calderon incidents/injuries are reported to parents in 3 Communication Networks: Care Connect, Class Dojo and written Oppsie reports. 4 out of 4 teachers informed LPA they use Class Dojo App to inform parents about incidents/injuries. Director and 4 teachers interviewed informed LPA, staff would be notify parents depending on incidents via phone, Class Dojo, Care Connect and/or in person.

In addition, LPA Calderon interviewed 4 out of 5 parents. The following is based on parent interviews: facility communicates with parents by using Class Dojo as a communication platform, facility keeps parents posted of incident/ injury that occurs, depending on the incident parents informed LPA facility may report over the phone, or on Class Dojo app or in person, and parents during interview informed LPA they facility has good communication.

Moreover, due to lack of information from the complaint, the investigation revealed that based on interviews with staff and parents, observations made during the facility tours, and copies of supporting documents obtained, that there was no evidence to indicate allegations: staff do not provide adequate supervision of the daycare children and to indicate staff are not properly reporting incidents involving the daycare children.

Although the allegation may have happened or is valid there not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days consecutive days. Exit interview conducted and a copy of the report and appeal rights were provided to Director Candance Manansala.

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

LIC9099 (FAS) - (06/04)

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