191801302-9-8-2023-54-CC-VCOK-CVL2UH-20230911174222

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191801302
Report Date: 09/08/2023
Date Signed: 09/08/2023 12:57:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2023 and conducted by Evaluator Jeanette Estrada

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20230609123134

FACILITY NAME:	CHILDTIME CHILDRENS'S CENTER		FACILITY NUMBER:	191801302
ADMINISTRATOR:	ANA FRAGOSO-TOVALIN		FACILITY TYPE:	830
ADDRESS:	4820 S. EASTERN AVE. SUITE #F		TELEPHONE:	(323) 721-0552
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90040
CAPACITY:	24	CENSUS: 17	DATE:	09/08/2023
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Director Ana Fragoso		TIME COMPLETED:	01:05 PM

ALLEGATION(S):

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Staff did not prevent daycare children from inappropriate behavior.
Staff using inappropriate forms of punishment.
Staff retaliating against daycare child.

INVESTIGATION FINDINGS:

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On 9/8/23 Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection to the above facility. LPA met with Director Ana Fragoso and informed of the reason for the visit. Present were 4children and one teachers in the infant classroom, 5 children and two teachers in the toddler1 classroom and 8 children and two teachers in the toddler 2 classroom.
During the course of the investigation LPA conducted interviews with staff and parents regarding all three allegations and LPA reviewed records.
Staff interviews revealed they are aware there is at least one child who bites more often than others in the classroom and have been working on preventing the behavior. Staff stated they have identified the possible triggers (teething) and have been working with the parent to help the child. Staff stated they have moved the child to the older group of infants, and the parent has been providing other types of treaments for the child which have helped the child not bite. Per staff, they are also shadowing the child to try to prevent incidents from occurring.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20230609123134

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDRENS'S CENTER	FACILITY NUMBER: 191801302
	VISIT DATE: 09/08/2023

NARRATIVE

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Per staff, there are times when incidents occur quickly before they can be prevented. Per Staff, this most often happens when a staff is completing another task. Per parent interviews, three parents stated their children had recently been bitten. Parents stated they receive a written report stating the incidents occurred but do not receive more information.
Per staff interviews, children are transitioned to the infant classroom at the end of the day. An incident occurred in which one child was not taken with the rest of the group. Per Staff, it was per the request of the parent and was a misunderstanding or mis-communication. Per staff, child was not intentionally separated from the group of children as a punishment. Per interviews conducted with three other parents, their children have not been treated differently than other children and they have not witnessed staff using any inappropriate forms of punishment.
LPA interviewed staff regarding the third allegation. This was reported due to an incident in which a parent was told there may not be enough breakfast for their child although child was dropped off during the scheduled meal time. Per staff, they were advising parent of the schedule because the child had recently transitioned to the classroom. Per staff interviews, there is always enough food to be served to the children. If food runs out during a scheduled mealtime, they will still serve the children other food or look for more of that meal in the facility. LPA observed the kitchen stocked with food. Per parent interviews, if a child arrives after 8:40AM, the staff will ask if the child needs to be served breakfast.
Based on information obtained during the investigation, the allegations were determined to be unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
No deficiencies were cited today. Exit interview was conducted with Director Ana Fragoso.
The Notice of Site Visit (LIC 9213) and the Appeal Rights were given and explained to the Facility Representative.
The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2023

LIC9099 (FAS) - (06/04)

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