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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191801302
Report Date: 07/11/2024
Date Signed: 07/11/2024 04:03:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2024 and conducted by Evaluator Anthony Padilla
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20240628083833
FACILITY NAME:CHILDTIME CHILDRENS'S CENTERFACILITY NUMBER:
191801302
ADMINISTRATOR:ANA FRAGOSO-TOVALINFACILITY TYPE:
830
ADDRESS:4820 S. EASTERN AVE. SUITE #FTELEPHONE:
(323) 721-0552
CITY:LOS ANGELESSTATE: CAZIP CODE:
90040
CAPACITY:24CENSUS: 15DATE:
07/11/2024
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Director Ana FragosoTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAS) A. Padilla and T. Tran conducted an subsequent unannounced visit at ChildTime Children's Center for the purpose of investagating the above complaint allegation. Upon arrival LPAS met with Director Ana Fragoso and toured the facility.
During today's inspection, LPAS conducted interviews with staff and obsevred staff/child napping ratio. Based on the information that was collected through observations At 2:20PM LPAS inspected the classrooms during nap time and observed a classroom (infant) to have 1 staff with 7 children and 1 child awake. Based on this observation the preponderance of evidence the allegation of the facility is substantiated and the allegation is valid due to the preponderance of the evidence standard has been met.
2:45 PM the facility was cited for a TYPE A deficiency. Please see complaint investigation report LIC 9099D for deficency cited. An exit interview was conducted, and a notice of site visit was provided along with appeal rights.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Anthony Padilla
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20240628083833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDRENS'S CENTER
FACILITY NUMBER: 191801302
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/11/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/11/2024
Section Cited
CCR
101416.5(d)
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This requirement is not met as evidence by based on observations. Facility failed to maintain facility ratio for napping. LPAS inspected the classroom (infant) during nap time and observed a classroom to have 1 staff with 6 children napping and 1 child awake.
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Director immediately roated staff members to into coverage of the classrom (infant) to support with staffing ratios for nap time.
Possible informal meeting with manager will be arranged to address ongoing ratio issues occuring at facility.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Anthony Padilla
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2024 and conducted by Evaluator Anthony Padilla
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20240628083833

FACILITY NAME:CHILDTIME CHILDRENS'S CENTERFACILITY NUMBER:
191801302
ADMINISTRATOR:ANA FRAGOSO-TOVALINFACILITY TYPE:
830
ADDRESS:4820 S. EASTERN AVE. SUITE #FTELEPHONE:
(323) 721-0552
CITY:LOS ANGELESSTATE: CAZIP CODE:
90040
CAPACITY:22CENSUS: 15DATE:
07/11/2024
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Director Ana FragosoTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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5
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9
Facility's air conditioner is in disrepair.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAS) A. Padilla and T. Tran conducted an subsequent unannounced visit at ChildTime Children's Center for the purpose of investagating the above complaint allegation. Upon arrival LPAS met with Director Ana Fragoso and toured the facility. During today's inspection, LPAS conducted interviews with staff and made observations. Based on the information that was collected through interviews and observations classroom air conditioning was working properly. During the interviews conducted with staff it has been determined that the air condition does not turn on when children are not present in the classroom. Per staff interviews classroom (pre K) is sometimes not used and the air condtioning unit censor will turn on if there are not staff or children present therefore, the above allegation has deemed to be unsubstantiated. Unsubstanitiated is a finding that complaint is unsubstantiated and means that the allegation may have happned or is valid, there is not a preponderance of evidence to prove that the alleged violation occured.
An exit interview was conducted and The copy of this report was explained and issued to Director Ana Fragoso.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Anthony Padilla
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3