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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191890359
Report Date: 01/07/2026
Date Signed: 01/07/2026 04:09:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2025 and conducted by Evaluator Tatiana Bickham
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20251118104819
FACILITY NAME:HADDON AVENUE EARLY EDUCATION CENTERFACILITY NUMBER:
191890359
ADMINISTRATOR:CLAUDIA ARAUJOFACILITY TYPE:
850
ADDRESS:10085 HADDON AVE.TELEPHONE:
(818) 896-5501
CITY:PACOIMASTATE: CAZIP CODE:
91331
CAPACITY:166CENSUS: 79DATE:
01/07/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Patricia RazoTIME COMPLETED:
04:08 PM
ALLEGATION(S):
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Staff handled day care child in a rough manner.
Staff made inappropriate comments towards day care child.
Staff made a threatening gesture towards day care child.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Tatiana Bickham and Decondia Ferguson conducted an unannounced complaint inspection to deliver findings on 01/07/2026 at 9:20 PM. LPAs met with Principal Patricia Razo to discuss the above allegation. At the time of arrival LPAs observed 79 preschoolers in care with 17 staff.

During the course of the investigation LPAs conducted interviews with parents, staff, and children. LPAs also collected copies of the staff and children's roster.

Per Reporting Party, staff handled day care child in a rough manner, staff made inappropriate comments towards day care child, and staff made a threatening gesture towards day care child.

During an interview with the Principal, she stated she has not observed any staff handle a child in a rough manner or make inappropriate comments or gestures toward children in care.
Page 1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 58-CC-20251118104819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: HADDON AVENUE EARLY EDUCATION CENTER
FACILITY NUMBER: 191890359
VISIT DATE: 01/07/2026
NARRATIVE
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The Principal reported that staff regularly receive training on how to redirect children who exhibit challenging behaviors.

Children interviewed stated they enjoy coming to school. None of the children interviewed reported witnessing staff handling children roughly or making inappropriate comments or gestures.

Staff interviews revealed that some staff expressed general concerns regarding staff–child interactions, however, staff stated they have not observed any staff handling children inappropriately and staff also stated they receive ongoing training on how to appropriately redirect children. Staff interviewed stated they have not personally observed other staff handle children in a rough manner, make inappropriate comments or gestures toward children in care.

LPAs conducted observations in four classrooms. During the observations, LPAs did not observe any children being mistreated.

LPA attempted to interview parents, LPA was not able to interview any parents regarding the above-mentioned allegations.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Principal,Patricia Razo and Appeals Rights provided.



Page 2.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4