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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 192010484
Report Date: 12/04/2025
Date Signed: 12/04/2025 03:08:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Susann Sanchez
COMPLAINT CONTROL NUMBER: 54-CC-20251022163523
FACILITY NAME:AYALA FAMILY CHILD CAREFACILITY NUMBER:
192010484
ADMINISTRATOR:AYALA, DONIELLE FELINEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 999-2508
CITY:CARSONSTATE: CAZIP CODE:
90745
CAPACITY:14CENSUS: DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Donielle Ayala, LicenseeTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Provider hit daycare child.
Provider made daycare child cry.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Susann Sanchez conducted an unannounced complaint inspection at the facility. The purpose of this inspection is to deliver findings for the allegations above. LPA met with Licensee D. Ayala, who gave LPA a tour of the facility. Censes was taken and there was six children present.

During the investigation LPA conducted interviews with child, parents and the Licensee. Child and parents interviewed did not corroborate the allegations above. Child interviewed stated that the Licensee was very nice and time out when child is not listening. All parents interviewed stated that they really like the daycare and are happy with services being provided. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. A notice of site visit was given and must remain posted for 30 days. Exit interview was conducted with Licensee D. Ayala.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Susann Sanchez
COMPLAINT CONTROL NUMBER: 54-CC-20251022163523

FACILITY NAME:AYALA FAMILY CHILD CAREFACILITY NUMBER:
192010484
ADMINISTRATOR:AYALA, DONIELLE FELINEFACILITY TYPE:
810
ADDRESS:1629 E. 220TH STREETTELEPHONE:
(310) 999-2508
CITY:CARSONSTATE: CAZIP CODE:
90745
CAPACITY:14CENSUS: DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Donielle Ayala, LicenseeTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Provider made inappropriate comments to daycare child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Susann Sanchez conducted an unannounced complaint inspection at the facility. The purpose of this inspection is to deliver findings for the allegations above. LPA met with Licensee D. Ayala, who gave LPA a tour of the facility. Censes was taken and there was six children present.

The department obtained an audio message, where Licensee stated her name and in the background, you can hear Licensee cursing at a child. During interview with Licensee, Licensee stated audio is accurate and did curse at her grandson and was having a bad day. Licensee stated that there was one daycare child present, but was sleeping when the incident occurred.
Based on licensee's admission the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Section 102416.5, are being cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 54-CC-20251022163523
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: AYALA FAMILY CHILD CARE
FACILITY NUMBER: 192010484
VISIT DATE: 12/04/2025
NARRATIVE
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LPA, Susann Sanchez informed licensee D. Ayala that this report dated 12/04/25 document, of Type A citation, which shall be posted for 30 consecutive days as there is/are immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Susann Sanchez informed the licensee to provide a copy of this licensing report dated 12/04/25 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Exit interview was conducted with
Licensee D. Ayala and a copy of this report was provided. Appeal Right were discussed and a copy provided.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 54-CC-20251022163523
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: AYALA FAMILY CHILD CARE
FACILITY NUMBER: 192010484
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/05/2026
Section Cited
CCR
102423(A)(1)(4)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee…These rights include…To be treated with dignity in his/her personal relationship with staff and other persons. To be free from…humiliation, intimdation, ridicule coercion, theat... or
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Per licensee they will take a class on dealing with challenging children behavior in a positive way. Licensee will register by 12/15/25 and complete training and submit proof of completion by 01/15/26. Once Licensee submits proof of completion. Licensee will submit a positive behavior plan
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other actions of a punitive nature…This requirement is not met as evidenced by based on interview with the licensee. Licensee admitted to cursing at a child. The licensee failed to ensure the personal rights of children was protected.This poses a immediate risk to the health, safety and personal rights of persons in care.
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to LPA via email by 01/05/26.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4