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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 192010570
Report Date: 06/02/2026
Date Signed: 06/02/2026 04:04:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2026 and conducted by Evaluator Angela Luz
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260323083549
FACILITY NAME:JACKSON FAMILY CHILD CAREFACILITY NUMBER:
192010570
ADMINISTRATOR:JACKSON, JACQUELINEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 819-8325
CITY:GARDENASTATE: CAZIP CODE:
90249
CAPACITY:14CENSUS: 4DATE:
06/02/2026
UNANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Jacqueline JacksonTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Licensee yell at children.
Licensee engages in inappropriate discipline.
INVESTIGATION FINDINGS:
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On 6/2/26 Licensing Program Analyst (LPA) Angela Luz conducted subsequent unannounced complaint visit to deliver findings. LPA met with Licensee Jacqueline Jackson and informed them of the reason for the visit. LPA toured the facility and noted 2 infant aged children, 1 perschool aged child, and 1 school aged child. One parent was also present.

Throughout the course of the investigation, LPA Wheatly received a copy of the facility roster, conducted interviews, and made observations. LPA Luz conducted parent and child interviews and made observations.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20260323083549
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: JACKSON FAMILY CHILD CARE
FACILITY NUMBER: 192010570
VISIT DATE: 06/02/2026
NARRATIVE
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On 3/23/26 El Segundo Regional Office (ESRO) received the complaint with the above mentioned allegations. On 3/27/26 LPA Wheatly conducted the initial complaint investigation. LPA Wheatly made a subsequent visit on 5/14/26.

Licensee denied the allegations, stating they are not true. Parents interviewed stated they do not have an concerns with Licensee or leaving their children in their care.

Child interviewed stated that sometimes Licensee talks really loud. Examples of language used when Licensee is talking loudly are "How are you?" and "You don't do that." Child interviewed stated that Licensee does not talk so loud that it hurts their ears. Child interviewed did not mention any instances of inappropriate discipline. Child stated that Licensee tells them to calm down, take a break, and helps them take a deep breath.

Observations made by LPA Wheatly indicated Licensee is heard of hearing.

On 6/2/26 LPA Luz observed that Licensee has a naturally loud voice when speaking. LPA Luz observed Licensee uses the same volume of voice when speaking to adults and children in care. LPA Luz observed children playing with each other and occasionally including Licensee in their play. One parent was attempting to pick their children up from care but the children continued to play with each other and their peers, making it difficult for them to leave.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the licensee Jacqueline Jackson.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2