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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850058
Report Date: 04/24/2025
Date Signed: 04/24/2025 11:58:08 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2024 and conducted by Evaluator Trevor Byrne
COMPLAINT CONTROL NUMBER: 29-AS-20240425173113
FACILITY NAME:IMPRESSIVE CARE, INC.FACILITY NUMBER:
195850058
ADMINISTRATOR:TAGARYAN, ARMINE ADRINEFACILITY TYPE:
740
ADDRESS:13302 ARMINTA STREETTELEPHONE:
(818) 517-6594
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91605
CAPACITY:6CENSUS: 2DATE:
04/24/2025
UNANNOUNCEDTIME BEGAN:
09:29 AM
MET WITH:Armine TagaryanTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff handled a resident in a rough manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced follow-up complaint investigation visit at the facility at 09:29 AM. LPA met with facility staff who contacted the facility Administrator Armine Tagaryan. The Administrator arrived to the facility at 09:45 AM. Entrance interview conducted and the reason for the visit was explained.

During the initial visit on 05/02/2024, LPA Peraldi conducted a physical plant tour to ensure there are no health and safety hazards, collected copies of pertinent documents, and conducted interviews with the Administrator, one (1) staff member, and one (1) witness between 02:40 PM. and 03:40 PM. During today’s visit between 09:50 AM and 11:30 AM LPA Byrne conducted a physical plant tour, interviewed two (2) residents, reviewed one (1) resident file, obtained copies of pertinent documentation, and delivered findings to the facility Administrator.

Continued on LIC 9099C.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20240425173113
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: IMPRESSIVE CARE, INC.
FACILITY NUMBER: 195850058
VISIT DATE: 04/24/2025
NARRATIVE
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The allegation of “Staff handled a resident in a rough manner.” alleges the facility Administrator had pulled resident #1’s (R1) hair and thrown them against a railing at the facility. Two (2) current facility residents were interviewed. Both residents stated that the staff were kind and denied staff ever handling the in a rough manner. One (1) staff member was interviewed, staff #1 (S1). S1 denied residents of the facility ever being handled in a rough manner. S1 denied R1 ever having their hair pulled or being thrown by any other staff including the Administrator. LPA Byrne interviewed the facility Administrator who denied ever pulling R1’s hair or throwing them against a railing at the facility. One (1) witness interviewed, witness #1 (W1) who stated that they have never witnessed or heard of staff members at the facility handling residents in a rough manner. W1 described the staff at the facility as “nice” and “helpful”. W1 had no concerns with the quality of care at the facility. LPA Byrne reviewed the resident file for R1. LPA did not observe any hospital paperwork or incident reports referencing any altercations or injuries to R1. Although the allegation may have happened or is valid there is insufficient evidence to support the allegation of, “Staff handled a resident in a rough manner.” Therefore, the allegation is deemed Unsubstantiated at this time.

No deficiencies were cited during today’s investigation. A copy of the report was printed and exit interview was conducted.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
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