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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850091
Report Date: 03/11/2025
Date Signed: 03/11/2025 03:30:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/05/2025 and conducted by Evaluator Angela Barutyan
COMPLAINT CONTROL NUMBER: 29-AS-20250305161155
FACILITY NAME:PRESERVE AT WOODLAND HILLS, THEFACILITY NUMBER:
195850091
ADMINISTRATOR:SUSAN WEISBARTHFACILITY TYPE:
740
ADDRESS:6221 FALLBROOK AVENUETELEPHONE:
(747) 226-5834
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:60CENSUS: 39DATE:
03/11/2025
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Susan WeisbarthTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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Staff negligence caused injury to resident
Facility door poses a safety concern for residents
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct an initial complaint investigation for the allegation listed above 10:40AM. Upon arrival, LPA met with Executive Director (ED) Susan Weisbarth and staff. Entrance interview conducted.

During today's visit, LPA interviewed five (5) staff members between 10:43AM-1:01PM, reviewed and obtained copies of pertinent documents relevant to the investigation between 11:40AM-12:36PM, conducted a brief physical plant tour at 12:40PM, attempted interviews with two (2) residents between 03:04PM-03:06PM, and discussed allegations with ED and Health and Services Director (HSD) Tony Nunez at 01:05PM.

REPORT CONTINUED ON LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 29-AS-20250305161155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: PRESERVE AT WOODLAND HILLS, THE
FACILITY NUMBER: 195850091
VISIT DATE: 03/11/2025
NARRATIVE
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It was alleged that on 02/22/2025, Resident #1 (R1) was hit with a facility door by Staff #1 (S1). S1 opened the double doors leading to the staff area at 08:01AM and was unaware that R1 was behind the doors. R1 fell and hit their head, resulting in bruising and a laceration on the right side of their face. Paramedics were called and family was notified by the facility immediately. R1 did not sustain serious injuries. During today’s visit at 10:50AM, LPA observed caution signs taped to the doors on the staff side that state “ATTENTION: PLEASE OPEN DOOR WITH CAUTION.” Per interviews, staff have been advised to open the door cautiously and to redirect R1 when R1 is observed to be near door paths. Record review and observation of R1 indicate that R1 has dementia and wandering behaviors. Staff are knowledgeable in redirecting R1. At 12:49PM, LPA observed R1 with a small pale green bruise under their right eye by their nose, slight redness above the right eyebrow, and no swelling or significant bruising. Lack of supervision, malicious intent, and concerns of negligence were not noted. It was further alleged that the facility door poses a safety concern for residents as there are no windows or cameras to alert staff if residents are in the way of the door. At this time, there are no regulations in the California Code of Regulations, Title 22 and/or California Health and Safety Code that require facility doors to have windows, cameras, or other equipment for staff to observe if residents are behind a door. LPA had a conversation with ED about minimizing the risk of reoccurrence as the door is heavy and requires force to open which could be problematic if a resident was in its path. ED informed the maintenance director and stated they will inquire about having a window placed on the door or some other feature that could allow staff to check for residents in the way. During the visit, ED placed additional signs on the community side of the door stating, “CAUTION WHEN OPENING DOOR PLEASE OPEN CAREFULLY PLEASE DO NOT STAND IN FRONT OF THE DOOR.” ED also stated that they will have staff redirect R1 if R1 gets close to the door and ED and HSD will have weekly reminders for staff to open the door cautiously. LPA observed a daily meeting agenda on 02/24/2025 with the goal of informing staff to monitor R1 and open doors cautiously. LPA observed ED reminding staff to open the door carefully at 03:07PM. Information obtained through interview, record review, and observation for this investigation did not include evidence sufficient to corroborate the allegations. Although the allegations may have happened or are valid, there is not sufficient evidence to prove the alleged violations did or did not occur, therefore the allegations “Staff negligence caused injury to resident” and “Facility door poses a safety concern for residents” are deemed UNSUBSTANTIATED at this time.

No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
LIC9099 (FAS) - (06/04)
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