195850091-8-13-2025-29-AS-KHEN-DLYS65-20250929133518

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 195850091
Report Date: 08/13/2025
Date Signed: 08/13/2025 12:42:52 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2025 and conducted by Evaluator Angela Barutyan

COMPLAINT CONTROL NUMBER: 29-AS-20250721143816

FACILITY NAME:	PRESERVE AT WOODLAND HILLS, THE		FACILITY NUMBER:	195850091
ADMINISTRATOR:	SUSAN WEISBARTH		FACILITY TYPE:	740
ADDRESS:	6221 FALLBROOK AVENUE		TELEPHONE:	(747) 226-5834
CITY:	WOODLAND HILLS	STATE: CA	ZIP CODE:	91367
CAPACITY:	60	CENSUS: 43	DATE:	08/13/2025
		UNANNOUNCED	TIME BEGAN:	10:22 AM
MET WITH:	Susan Weisbarth - Executive Director		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff are not allowing resident to have visitors
Staff are not allowing resident to have phone calls

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation at 10:22AM. Upon arrival, LPA met with Executive Director (ED) Susan Weisbarth. Entrance interview conducted.

During today’s visit, LPA Barutyan interviewed two (2) staff between 10:29AM-11:23AM and reviewed and obtained copies of pertinent documents between. During the initial visit on 07/25/2025, LPAs Barutyan and Q. Huynh conducted a physical plant tour between 10:30AM-12:15PM, interviewed three (3) staff, five (5) residents, and one (1) visitor between 10:08AM-12:45PM, reviewed and obtained copies of pertinent documents relevant to the investigation between 12:30PM-04:00PM, and discussed allegations with ED at 03:50PM.

Report Continued on LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:	DATE: 08/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250721143816

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: PRESERVE AT WOODLAND HILLS, THE	FACILITY NUMBER: 195850091
	VISIT DATE: 08/13/2025

NARRATIVE

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It was alleged that the facility staff were preventing Resident #1 (R1) from receiving phone calls or visitors on behalf of R1’s responsible party’s request, rather than R1’s decision. On 07/25/2025, LPAs interviewed R1 and R1 expressed that they were aware of their visitor and call requests. R1 stated they told facility staff to consult their responsible party. LPAs explained to R1 that they have their own personal rights and that if they want to receive any calls or visitors, R1 can do so without getting their responsible party’s consent. R1 stated they understood and that there were no concerns. LPA interviewed R1’s responsible party and facility staff throughout the course of the investigation and all interviews confirmed that facility staff ask R1 first if they want to receive their calls or visitors, and that the choice is entirely up to R1. On 07/28/2025, ED Weisbarth broadcasted an announcement to all residents’ family members/responsible parties stating that “Residents have rights to have visitors and calls at any time. Please make sure residents are told they have a call or a visitor.” An in-service training was also conducted on 08/01/2025 with all staff regarding personal rights and that residents should be asked if they want visitors or calls. LPA observed documentation of two attempted calls, one on 07/31/2025 and another on an unknown date within the same week; R1 declined to speak with the calling parties on both occasions. A wellness check was conducted by police and by other outside agencies who interviewed R1, and no concerns about R1 receiving visitors or calls were noted. Resident and visitor interviews conducted also did not have evidence that supported allegations regarding visitation or phone call access. Based on interviews and record review, the information obtained during the investigation does not have sufficient evidence to corroborate the allegations. Although the allegations may have happened or are valid, there is not sufficient evidence to prove the alleged violations did or did not occur, therefore the above allegations “Staff are not allowing resident to have visitors” and “Staff are not allowing resident to have phone calls” are deemed UNSUBSTANTIATED at this time.

No deficiencies cited at this time. Exit interview conducted. A copy of the report was provided.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:	DATE: 08/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025

LIC9099 (FAS) - (06/04)

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