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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850240
Report Date: 02/03/2025
Date Signed: 02/03/2025 11:58:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/22/2024 and conducted by Evaluator Angela Barutyan
COMPLAINT CONTROL NUMBER: 29-AS-20241122123219
FACILITY NAME:VARIEL OF WOODLAND HILLS, THEFACILITY NUMBER:
195850240
ADMINISTRATOR:JOYCE AQUINOFACILITY TYPE:
740
ADDRESS:6233 VARIEL AVETELEPHONE:
(818) 651-6018
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:436CENSUS: 355DATE:
02/03/2025
UNANNOUNCEDTIME BEGAN:
10:07 AM
MET WITH:Jessica SaksTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff are not providing residents with comfortable accomodations
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation with the purpose of delivering findings for the allegation listed above at 10:07AM. Upon arrival, LPA met with staff, Executive Director (ED) Allison Marty, and Director of Nursing (DN) Jessica Saks. Entrance interview conducted.

During the initial visit on 11/26/2024, LPA conducted a brief physical plant tour, conducted interviews with DN Jessica Saks, two (2) staff members, and seven (7) residents, reviewed and obtained copies of pertinent documents relevant to the investigation, and discussed allegation with DN Saks.

It was alleged that there are heavy noises coming from the unit above Resident #1’s (R1) and Resident #2’s (R2) shared unit at various times during the day. Reporting party stated that management was notified but failed to respond appropriately or effectively address the issue. Report Continued on LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20241122123219
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VARIEL OF WOODLAND HILLS, THE
FACILITY NUMBER: 195850240
VISIT DATE: 02/03/2025
NARRATIVE
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Interviews with R1, R2, and DN confirmed that a plumber was contracted to inspect the pipes as the possible cause of the noise. LPA reviewed an invoice for the plumbing service call dated 10/10/2024 which documents that the bathroom faucets, showers, toilets, and kitchen faucet and drains were inspected, no leaks or issues were observed. The hot and cold water and toilet flushing were also tested. The invoice states, “found no issues throughout the unit and found all fixtures working properly” and “could not recreate any abnormal sounds throughout units.” DN, R1, and R2 further confirmed that the management offered to service a structural engineer to investigate the integrity of the unit but the offer was denied. The facility serviced an HVAC inspection on 12/03/2024 and the invoice reviewed states, “it was determined that unit works to manufacturer specs at present time.” As no cause of the noise could be found, management held multiple meetings with R1 and R2 and offered a different unit, which was denied.

LPA interviewed five (5) residents of which three (3) were on the same floor as R1 and R2’s shared unit, one (1) was on the floor above, and one (1) was in the building adjacent. No residents interviewed supported the allegation. LPA interviewed three (3) staff and no information supporting the allegation was observed. Furthermore, the unit above R1 and R2’s was vacant for a period of about three weeks, meaning that no residents were in the above unit to cause the noise that was allegedly coming from that unit. ED Marty stated that residents in both units are being monitored and that the facility will continue to offer plans of action, such as servicing a structural engineer or offering to relocate the residents to another unit, to address the issue. The allegation is that staff are not providing residents with comfortable accommodations, however, LPA observed multiple attempts made by the facility to remedy the alleged noise concerns. Information obtained through interview and record review did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED at this time.


No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2