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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850339
Report Date: 11/18/2025
Date Signed: 11/26/2025 09:23:04 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2025 and conducted by Evaluator Zabel Chochian
COMPLAINT CONTROL NUMBER: 29-AS-20251017100345
FACILITY NAME:INN AT THE PARK VENTURAFACILITY NUMBER:
195850339
ADMINISTRATOR:ANGUIANO, ROSEFACILITY TYPE:
740
ADDRESS:21200 VENTURA BLVDTELEPHONE:
(818) 884-7100
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91364
CAPACITY:200CENSUS: 141DATE:
11/18/2025
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Tina Hernandez, Resident Care Coordinator and Alexander Solorio, Assistant AdministratorTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff do not prevent the residents from using illicit drugs
Staff do not keep the facility free from bug infestation
Staff do not properly maintain a resident's sink
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to deliver investigation findings. Upon arrival LPA met with Resident Care Coorinator Tina Hernandez and Assistant Administrator Alexander Solorio. The reason for the visit was explained.

On 10/17/2025, The Department received information alleging that there is an issue with residents at the facility engaging in alcohol consumption and doing illicit drugs. Also, it was alleged that there is an issue with bed bug infestations at the facility and staff, administrator, and assistant administrator, are not addressing the issue. In addition, it was alleged that Resident #1 (R1) reported having a clogged sink for 1 and a 1/2 months and it has not been fixed.

On 10/20/2025, LPA conducted the initial complaint visit and the allegations were discussed with the Administrator. A physical plant tour was conducted at approximately 10 a.m. During the tour, seven (7) resident rooms were inspected, and residents were interviewed. (Continue to LIC9099c)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20251017100345
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: INN AT THE PARK VENTURA
FACILITY NUMBER: 195850339
VISIT DATE: 11/18/2025
NARRATIVE
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LPA also interviewed three (3) staff beginning at approximately 11a.m. Additionally, records relevant to the investigation were reviewed at approximately 12 p.m. and copies were obtained. The Case was referred to Community Care Licensing Division (CCLD) Investigations Branch (IB) and assigned to Investigator Jasmine Thomas.

On 11/06/2025, IB Investigator, Jasmine Thomas, conducted an unannounced site visit to this facility. Investigator conducted interview with R1 at approximately 11:51 a.m.; reviewed R1’s records and interviewed the ED at approximately 12:45 p.m.

Following is a summary of the investigation findings:

Regarding allegation “Staff do not prevent the residents from using illicit drugs”: Investigation into this allegation consisted of record review, resident and staff interviews conducted by LPA Chochian and IB Investigator Jasmine Thomas. All seven (7) residents interviewed denied allegation and reported that they have not observed any drug use at the facility, nor have they seen anyone drinking alcohol. Residents reported feeling safe at the facility. Staff interviews reflected that there have been incidents where residents were intoxicated, smoking in rooms and were using illicit drugs however, immediate action was taken, and residents were issued warnings. Administrator further stated that intoxication, smoking in bedrooms and the use of illicit drugs are prohibited in the facility and residents are issued written warnings and law enforcement is contacted, if needed. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff do not prevent the residents from using illicit drugs” is deemed Unsubstantiated at this time.

Regarding allegation “Staff do not keep the facility free from bug infestation”, Investigation consisted of resident room checks, interviews with random residents and staff. One (1) out of seven (7) residents interviewed reported that they have bed bug activity in their room. R1 confirmed that their room was sprayed for bugs approximately one month ago, however the bug issue did not resolve. R1 confirmed that management agreed to have the room sprayed again. During the tour, both LPA and IB Investigator observed R1’s room to be unkempt. Interview with staff and pest control invoices observed R1’s room was sprayed a month ago for bed bug prevention and it was recently inspected by facility staff and pest control for any bed bug activity. No bed bug activity was found. (Continue to LIC9099c)
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20251017100345
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: INN AT THE PARK VENTURA
FACILITY NUMBER: 195850339
VISIT DATE: 11/18/2025
NARRATIVE
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R1 confirmed that facility provides cleaning services, however R1 prefers to clean their own room. Staff reported that R1 refuses cleaning service, however it was explained and agreed with R1 to have housekeeping staff assist with cleaning to prevent bug infestation in the room. Furthermore, records reviewed revealed that the facility is contracted for monthly general exterior/interior pest control for various bugs; bed bug treatment is provided on call bases. According to the Administrator, R1’s room was inspected by facility staff and pest control company, and no bed bug activity was found. The Administrator provided invoices from Hydrogen Pest Control for the month of October confirming general pest control treatment and bed bug inspection for R1’s room. Based on information gathered during the course of the investigation, the Department does not have sufficient evidence to support that the staff did not keep the facility free from bed bug infestation, therefore, the above allegation, “Staff do not keep the facility free from bug infestation” is deemed unsubstantiated at this time.

It was further alleged that “Staff do not properly maintain a resident's sink”. Investigation consisted of resident room checks, interviews with random residents and staff. Interviews revealed that R1 did not report the sink issue to management and attempted to fix it on own; however, R1 was unsuccessful. R1 confirmed that when they finally reported the clogged sink to staff, it was fixed. Other random residents interviewed regarding maintenance and housekeeping expressed being satisfied with the services at this time. Based on information gathered during the course of the investigation, the Department does not have sufficient evidence to support the fact that staff did not properly maintain the residents’ sink, therefore, the above allegation is deemed unsubstantiated at this time.

Exit interview conducted/No citations issued/A copy of report provided.
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
LIC9099 (FAS) - (06/04)
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