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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850339
Report Date: 01/15/2026
Date Signed: 01/17/2026 11:57:07 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/22/2025 and conducted by Evaluator Zabel Chochian
COMPLAINT CONTROL NUMBER: 29-AS-20251222115912
FACILITY NAME:INN AT THE PARK VENTURAFACILITY NUMBER:
195850339
ADMINISTRATOR:ANGUIANO, ROSEFACILITY TYPE:
740
ADDRESS:21200 VENTURA BLVDTELEPHONE:
(818) 884-7100
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91364
CAPACITY:200CENSUS: 140DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
09:31 AM
MET WITH:Rose Anguiano and Alexander Solorio, Assistant AdministratorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Illegal eviction
Staff allow residents to smoke in undesignated areas
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit regarding allegations above. Upon arrival LPA met with Administrator Rose A. and assistant Administrator Alex S. The reason for the visit was explained.

On 12/22/2025, Community Care Licensing Division received information alleging that facility is illegally evicting resident #1. It was also reported that residents smoke marijuana in their room and the staff do not do anything.

On 12/30/2025, LPA conducted the initial complaint visit and the allegations were discussed with the Administrator. LPA interviewed two residents and two staff from approximately 1:15pm-2:45pm. Copies of records relevant to the investigation was requested. On 01/15/2026, a subsequent visit was conducted and additional seven (6) residents and two (2) staff were interviewed regarding above allegations from approximately 12pm-1pm. Following is a summary of the investigation findings: (continue to LIC9099c)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20251222115912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: INN AT THE PARK VENTURA
FACILITY NUMBER: 195850339
VISIT DATE: 01/15/2026
NARRATIVE
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Regarding allegation “Illegal Eviction”: LPA conducted interview with Administrator and resident #1 (R1) as well as reviewed records which included the eviction notice, residents’ admission agreement, pet policy, and facility notes. Based on the interviews and records reviewed, Administrator had several meetings with R1 about the resident’s dog. The Administrator stated that R1’s dog is very big now and residents, staff and visitors are afraid of the dog. The dog attacked a visitor who fell and sustained injury; the dog attempted to bite other residents. Administrator stated that the facility does have a “no pet policy” however they made an exception for the resident when dog was little. Administrator stated that the dog is big and unpredictable, staff, residents and visitors are scared. According to Administrator, several notices were given to R1 however R1 does not want to give up the dog. Therefore an eviction notice was issued to R1. The notice was also sent to Community Care Licensing Division on 12/15/2025. LPA reviewed the eviction notice and confirmed the notice does contain the required language, contact information for the required parties, as well as referrals for alternate care, per regulation. The notice was served on 12/16/2025 to resident. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Therefore the allegation “Illegal eviction” is deemed Unsubstantiated at this time.

Regarding allegation “Staff allow residents to smoke in undesignated areas”: Investigation into this allegation consist of resident and staff interviews. Seven (7) out of the eight (8) residents interviewed denied allegation and reported that they have not observed any resident smoke in the hallways. Staff interviewed denied the allegation and reported that if they do witness any resident smoking in the facility they would report it to the administrator and residents would receive a written warning. According to the staff and administrator smoking in the facility is prohibited and if staff observe or have been notified of any issues they immediately address the issue with the resident and report to the administrator. According to Administrator residents have been found smoking in their room or balcony and have received warnings about breaking the house rules. If residents continue to ignore the house rules, then they are subject to receive an eviction notice.

Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation “Staff allow residents to smoke in undesignated areas” is deemed Unsubstantiated at this time.

Exit conducted and copy of report provide.
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2