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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850465
Report Date: 02/23/2026
Date Signed: 02/23/2026 03:26:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2026 and conducted by Evaluator Angela Barutyan
COMPLAINT CONTROL NUMBER: 29-AS-20260217162548
FACILITY NAME:DREAM HAVEN CAREFACILITY NUMBER:
195850465
ADMINISTRATOR:TSATURYAN, SEVAKFACILITY TYPE:
740
ADDRESS:22411 BURBANK BLVDTELEPHONE:
(909) 280-0040
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:6CENSUS: 6DATE:
02/23/2026
UNANNOUNCEDTIME BEGAN:
11:02 AM
MET WITH:Maya MoskovyanTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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Staff physically abused a resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct an initial complaint investigation for the allegation listed above at 11:02AM. LPA was greeted by staff and Licensee Maya Moskovyan who arrived during the visit. Entrance interview conducted.

During today's visit, LPA conducted a physical plant tour between 11:04AM-12:10PM, interviewed five (5) residents and two (2) staff between 11:19AM-01:30PM, and discussed allegation with Licensee at 02:20PM.

It was alleged that on 02/12/2026 around 5PM, Staff #1 (S1) got into an argument with Resident #1 (R1) leading to an injury. S1 brought R1 soup in a bowl, R1 requested the soup to be brought in a cup with a straw. After S1 brought the soup as requested, S1 and R1 got into an argument and scuffle over the soup.

REPORT CONTINUED ON LIC9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 29-AS-20260217162548
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: DREAM HAVEN CARE
FACILITY NUMBER: 195850465
VISIT DATE: 02/23/2026
NARRATIVE
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During the scuffle, soup spilled onto R1’s sheets and S1 shut R1’s open laptop that was on their lap. It was alleged that the laptop shutting caused pain to R1’s shin. LPA interviewed five (5) residents, including R1. All residents had no complaints of staff or S1. Residents stated they are happy with their care and had no concerns about S1. Residents stated they have not witnessed or heard of any mistreatment from S1. R1 denied any incidents and had no concerns. R1 stated they are very comfortable and that R1 treats them with great care. R1 denied any pain in their shins. LPA interviewed one (1) staff and the Licensee who stated that S1 held the mug in R1’s hand in self-defense as R1 was attempting to throw the cup at S1. Staff stated that S1 shut R1’s laptop because soup spilled on the sheets and S1 was preventing the soup from getting on the laptop. Staff stated that during this incident, R1 slapped S1 across the face with their other hand that was not gripping the mug. During today’s visit, LPA was unable to review or obtain copies of records such as staff training and resident files as Licensee did not have the key to the locked file cabinet. Citation cited on a separate case management report. Based on interviews, the information obtained during the investigation does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the above allegation “Staff physically abused a resident” is deemed UNSUBSTANTIATED at this time.

No deficiencies cited at this time. Exit interview conducted. A copy of the report was provided.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2026
LIC9099 (FAS) - (06/04)
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