195850586-2-9-2026-29-AS-KLOZ-DRA3J8-20260213171708

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 195850586
Report Date: 02/09/2026
Date Signed: 02/09/2026 01:33:21 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2026 and conducted by Evaluator Sandra Urena

COMPLAINT CONTROL NUMBER: 29-AS-20260204082332

FACILITY NAME:	ALL STAR LIVING INC		FACILITY NUMBER:	195850586
ADMINISTRATOR:	ALAJANYAN,SATENIK		FACILITY TYPE:	740
ADDRESS:	8123 PASO ROBLES AVE		TELEPHONE:	(818) 802-0866
CITY:	VAN NUYS	STATE: CA	ZIP CODE:	91406
CAPACITY:	6	CENSUS: 5	DATE:	02/09/2026
		UNANNOUNCED	TIME BEGAN:	09:21 AM
MET WITH:	Satenik Alajanyan		TIME COMPLETED:	01:32 PM

ALLEGATION(S):

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Facility staff are not answering communications from resident’s representative.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sandra Urena conducted an initial unannounced 10- day visit to investigate the allegation listed above. The LPA met with the Administrator Satenick Alajanyan and explained the reason for the visit.

LPA Urena, along with the administrator, toured the physical plant areas inside and outside to ensure there are no health and safety hazards and that facility is in compliance with Title 22 Regulations. The LPA looked for the phone (land line or cell phone), and the LPA observed a telephone (landline) located in the living room area by the television area.

Continues on LIC 9099C...

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:	DATE: 02/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260204082332

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: ALL STAR LIVING INC	FACILITY NUMBER: 195850586
	VISIT DATE: 02/09/2026

NARRATIVE

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Facility staff are not answering communications from resident’s representative.
On the allegation that the facility staff are not answering communications from residents’ representatives, it is the concern of the reporting party (RP) that they have attempted several times to communicate with the residents at the facility since the residents moved in and have not been able to communicate with any facility staff. Furthermore, the RP stated that no one from the facility has returned countless “call back” requests left via voicemail at the facility number (818) 802-0866. On 02/05/2026, LPA Urena called the telephone number on record for the facility which is (818) 802-0866, at approximately 11:09 a.m., and the call was answered by the Administrator Satenik Alajanyan. When the LPA asked whose number was this, the licensee stated that it was the cell number they carried with them. The LPA asked the Administrator to provide the facility’s telephone number, so that LPA Urena could update it in the department’s electronic data system, however, the Administrator stated that they did not know the number and would call the LPA back with the facility’s telephone number. During today’s physical plant tour, LPA Urena observed a land line. Per the Administrator, they forgot to update the telephone number during the application process; furthermore, the Administrator stated that they have not received calls or messages to call anyone back. The Administrator provided the LPA with the correct telephone number (818) 293-4980. The LPA tested the telephone line and found it to be active at the time of the visit.

Based on information obtained through the interview and observation, the allegation that facility staff are not answering the phone, is deemed Substantiated at this time.

Pursuant to Title 22, California Code of Regulations (CCR), the following deficiencies were cited (refer to LIC 9099-D).

Citations were issued. Exit interview conducted and a copy of the report and Appeal Rights were issued.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:	DATE: 02/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260204082332

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: ALL STAR LIVING INC	FACILITY NUMBER: 195850586
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 02/09/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 02/09/2026 Section Cited CCR 87468.1(a)(9)(14)	1 2 3 4 5 6 7	Personal Rights of Residents in All Facilities (a)Residents in all residential care facilities for the elderly shall have all of the following personal rights: (9)To have communications to the licensee from their representatives answered promptly and appropriately. (14)To have reasonable access to telephones, to both make and receive confidential calls. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	POC: deficiency has been corrected as of today, as the land line was working propertly during the visit and the LPA was able to confim it via a telephone call. The number for the facility is (818) 293-4980.
	8 9 10 11 12 13 14	Based on information and observation the Administrator did not comply with the regulation as the cell number recorded on the facility profile is not the telephon number associated to the faciltiy, which poses a potential health and safety risk to persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:	DATE: 02/09/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026

LIC9099 (FAS) - (06/04)

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