<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 196216377
Report Date: 05/10/2024
Date Signed: 05/10/2024 01:33:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/22/2024 and conducted by Evaluator Aaliyah Zendejas
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240322123302
FACILITY NAME:KNOLLS LEARNING STUDIO, THEFACILITY NUMBER:
196216377
ADMINISTRATOR:TRESSA MENDOZAFACILITY TYPE:
850
ADDRESS:28348 AGOURA ROADTELEPHONE:
(818) 851-9153
CITY:AGOURA HILLSSTATE: CAZIP CODE:
91301
CAPACITY:28CENSUS: 15DATE:
05/10/2024
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Tressa Mendoza TIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Unqualified staff caring for day care children
Facility staff commingle preschool and infants together
Facility staff leave day care children unattended in the restroom
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On May 10, 2024, Licensing Program Analysts (LPA) Aaliyah Zendejas and Veronica Diaz conducted an unannounced visit to deliver the findings of the above mentioned allegations. LPA met with director / owner Tressa Mendoza and advised her of the purpose of the inspection. Together with the director, LPAs toured the interior and exterior of the facility. At the time of the inspection, there were 15 children in care with 3 teachers.
CCLD received a complaint regarding the above mentioned allegations. After conducting staff file reviews, LPA concluded that the staff is qualified to be working within the facility. After staff and parent interviews as well as observations, LPA did not observe any record of comingling between infant and preschool children. Staff denied comments regarding children being left unattended in the restroom, staff were observed constantly keeping watch of the children during LPA’ s 2 unannounced inspections.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.
Exit interview conducted and report reviewed with Director Tressa Mendoza.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Aaliyah Zendejas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1