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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 196216377
Report Date: 07/24/2025
Date Signed: 07/24/2025 10:43:30 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2025 and conducted by Evaluator Veronica Diaz
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250610154818
FACILITY NAME:KNOLLS LEARNING STUDIO, THEFACILITY NUMBER:
196216377
ADMINISTRATOR:TRESSA MENDOZAFACILITY TYPE:
850
ADDRESS:28348 AGOURA ROADTELEPHONE:
(818) 851-9153
CITY:AGOURA HILLSSTATE: CAZIP CODE:
91301
CAPACITY:28CENSUS: DATE:
07/24/2025
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Tressa MendozaTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Coyotes are getting inside the center/ straight up to fence which isnt high enough.
Moldy couch in tulip room.
Center comingles 2 yr and 3 yr.
Center makes half day kids wait outside in the rain for pickup.
Parking situation is unsafe.
INVESTIGATION FINDINGS:
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On (date) and (time) Licensing Program Analysts (LPA) Veronica Diaz conducted an unannounced inspection to deliver the findings of the above-mentioned allegations. LPA met with director Tressa Mendoza and advised them of the purpose for the inspection. Together with the directors LPA toured the facility inside and outside. At the time of inspection there were 8 toddlers 11 preschool and 5 staff members.

The Department received a complaint alleging coyotes are getting inside the center/ straight up to fence which isn’t high enough, moldy couch in tulip room, center comingles 2 year and 3 year olds, center makes half day kids wait outside in the rain for pickup, parking situation is unsafe. This investigation included 2 unannounced inspections, records reviews, interviews with the complainant, director, and parents.

Continue 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250610154818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: KNOLLS LEARNING STUDIO, THE
FACILITY NUMBER: 196216377
VISIT DATE: 07/24/2025
NARRATIVE
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LPAs did not observe coyotes entering the center or fence height concern. The center has addressed this concern by replacing the existing fence with a higher one to prevent wildlife, including coyotes, from entering the premises. This corrective action was taken proactively to enhance safety for children and staff. allegation moldy couch in Tulip Room, the center acknowledged the couch from the Tulip Room was removed not due to mold but due to black paint. allegation commingling of 2- and 3-Year-Olds, while the 2 and 3 year old children are assigned to separate classrooms, the center has clarified that they may commingle at times, which is permitted under licensing regulations. Supervision and ratio requirements are maintained during these periods. allegation children waiting outside in the rain for pickup, the center denies the allegation that half-day children are made to wait outside in the rain. Interviews conducted with parents did not corroborate this concern. The center reported that children may go outdoors during light drizzle if weather permits, as part of their regular outdoor play schedule. allegation unsafe parking conditions, the Department does not have jurisdiction over external parking lot conditions. However, the LPA did observe a designated parking area available for the child care center. The center may be encouraged to consult with property management or owners to address any safety concerns related to the parking lot. Overall parents were satisfied with the center, care, and supervision provided at the center. Parents share no concerns.


Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited for today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided report was reviewed. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the director Tressa Mendoza.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2