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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 196216378
Report Date: 05/10/2024
Date Signed: 05/10/2024 01:36:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2024 and conducted by Evaluator Aaliyah Zendejas
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240320084923
FACILITY NAME:KNOLLS LEARNING STUDIO - INFANT CENTER, THEFACILITY NUMBER:
196216378
ADMINISTRATOR:TRESSA MENDOZAFACILITY TYPE:
830
ADDRESS:28348 AGOURA ROADTELEPHONE:
(818) 991-7752
CITY:AGOURA HILLSSTATE: CAZIP CODE:
91301
CAPACITY:15CENSUS: 5DATE:
05/10/2024
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Tressa Mendoza TIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff are operating out of ratio
Staff did not keep facility staircase free of obstruction
Staff do not ensure child's diaper is changed in a timely manner
Staff do not provide adequate supervision to napping infants
INVESTIGATION FINDINGS:
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On May 2, 2024, Licensing Program Analysts (LPAs) Aaliyah Zendejas and Veronica Diaz conducted an unannounced visit to deliver the findings of the above mentioned allegations. LPA met with director / owner Tressa Mendoza and advised her of the purpose of the inspection. Together with the director, LPAs toured the interior and exterior of the facility. At the time of the inspection, there were 6 children in care with 2 teachers.
CCLD received a complaint regarding the abovementioned allegations. LPAs made 2 unannounced visits to this facility during the complaint investigations and reviewed documents on both occasions.LPAs found the facility in ratio and no evidence to corroborate the allegation mentioned.LPAs during visitation did not view any obstructions on the staircase. Staff stated that they check diapers every 30 minutes and LPA observed staff checking during the inspection. Staff and parent interviews reflected multiple qualified staff caring for children, and no evidence of children being left in soiled diapers for long periods.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.
Exit interview conducted and report reviewed with Director Tressa Mendoza.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Aaliyah Zendejas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2024 and conducted by Evaluator Aaliyah Zendejas
COMPLAINT CONTROL NUMBER: 17-CC-20240320084923

FACILITY NAME:KNOLLS LEARNING STUDIO - INFANT CENTER, THEFACILITY NUMBER:
196216378
ADMINISTRATOR:TRESSA MENDOZAFACILITY TYPE:
830
ADDRESS:28348 AGOURA ROADTELEPHONE:
(818) 991-7752
CITY:AGOURA HILLSSTATE: CAZIP CODE:
91301
CAPACITY:15CENSUS: 6DATE:
05/10/2024
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Tressa Mendoza TIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff did not follow safe sleep practices
INVESTIGATION FINDINGS:
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On May 2, 2024, Licensing Program Analysts (LPAs) Aaliyah Zendejas and Veronica Diaz conducted an unannounced visit to deliver the findings of the above mentioned allegations. LPAs met with director / owner Tressa Mendoza and advised her of the purpose of the inspection. Together with the director, LPAs toured the interior and exterior of the facility. At the time of the inspection, there were 6 children in care with 2 teachers.

CCLD received a complaint stating that staff does not follow safe sleep practices. LPA observed one infant sleeping in a crib with a sleep sack upon visitation. LPAs asked Director Tressa if they knew sleep sacks were not allowed and they said they did not know. LPAs Advised director to submit a waiver if they wanted to continue having infants in sleep sacks at the center. LPA also noticed that there were several mattresses stacked in a crib not in use by any children in care. LPAs advised Director to make sure no children are sleeping in the crib with stacked mattresses.LPA provided a copy of safe sleep regulations to Director Tressa for review.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Aaliyah Zendejas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 17-CC-20240320084923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: KNOLLS LEARNING STUDIO - INFANT CENTER, THE
FACILITY NUMBER: 196216378
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/10/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/10/2024
Section Cited
CCR
101430(a)(3)(C)
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Infant Care Activities (a)(3):All infants shall be given the opportunity to sleep without distraction or disturbance... (C)An infant shall not be swaddled while in care.
This requirement was not met as evidence by:
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Director is to let parents know sleep sacks are no longer allowed, unless a waiver is written and submitted to the RO. Director is to provide a written statement on how they will comply with safe sleep regulations at all times.
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Based on LPA observations, the licensee did not comply with the section cited as LPA observed an infant sleeping with a sleep sack which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Aaliyah Zendejas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/10/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 17-CC-20240320084923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: KNOLLS LEARNING STUDIO - INFANT CENTER, THE
FACILITY NUMBER: 196216378
VISIT DATE: 05/10/2024
NARRATIVE
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Based on LPAs observations, documents gathered and/or record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 or Health and Safety Code, are being cited on the attached LIC 9099D.
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Aaliyah Zendejas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4