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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197400632
Report Date: 03/24/2025
Date Signed: 03/24/2025 03:41:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2025 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250122105515
FACILITY NAME:WORLDTOTS LAFACILITY NUMBER:
197400632
ADMINISTRATOR:PAMELA DALEFACILITY TYPE:
850
ADDRESS:100 W. FIFTH STREETTELEPHONE:
(310) 732-7697
CITY:SAN PEDROSTATE: CAZIP CODE:
90731
CAPACITY:48CENSUS: 9DATE:
03/24/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:PAMELA DALE, DIRECTOR TIME COMPLETED:
03:55 PM
ALLEGATION(S):
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Allegation: Personal Rights-Staff hit child.
Allegation: Personal Rights-Due to lack of supervision, child was injured.
INVESTIGATION FINDINGS:
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On 3/24/2025, Licensing Program Analyst (LPA), Loyce Phillips conducted a visit for the purpose of delivering the findings on the above allegations. LPA was greeted by Director, Pamela Dale and toured the facility. LPA observed 8 preschool children napping with 1 staff member.

LPA conducted a full investigation that included interviews with parents, staff, and children. LPA also observed staff/children’s interactions during a facility visit. During parent interviews, parents stated the quality of care provided to their children is good and the parents did not express any concerns regarding the staff or the facility.

The staff that were interviewed, expressed the facility staff does not use physical discipline towards children and also denied hitting any children in care. Staff also, stated they have not witness other staff hitting children and if they did it would be reported.
9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250122105515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WORLDTOTS LA
FACILITY NUMBER: 197400632
VISIT DATE: 03/24/2025
NARRATIVE
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There were no disclosures from children regarding staff hitting. During a facility visit on 2/20/2025, LPA did not observe any personal rights violations between staff and children.

Based on the evidence obtained and interviews conducted, the allegations that staff hit a child and due to lack of supervision, child was injured are deemed Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur.

No deficiencies are being cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted. A copy of this report appeals rights and a notice of site visit were discussed and provided to Director, Pamela Dale.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2