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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197400633
Report Date: 06/07/2023
Date Signed: 06/07/2023 12:54:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2023 and conducted by Evaluator Dalicia Adkins
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20230324090610
FACILITY NAME:WORLDTOTS LAFACILITY NUMBER:
197400633
ADMINISTRATOR:PAMEL DALEFACILITY TYPE:
830
ADDRESS:100 W. FIFTH STREETTELEPHONE:
(310) 732-7697
CITY:SAN PEDROSTATE: CAZIP CODE:
90731
CAPACITY:12CENSUS: 7DATE:
06/07/2023
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Director Pamela Dale TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Personal Rights-Staff do not ensure all infants are provided active play and individual attention.
INVESTIGATION FINDINGS:
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On 06/07/2023 Licensing Program Analyst (LPA) Dalicia Adkins conducted an unannounced complaint subsequent visit regarding the above-mentioned allegation to deliver complaint findings. LPA met with director Pamela Dale, LPA explained the purpose of the visit. Director guided LPA Adkins on a tour of the facility. LPA observed three staff supervising seven infants.

On 04/04/2023 LPA Miriam Cohen conduced the initial 10-day complaint. LPA Cohen collected the following documentation: children's roster, infant, daily schedule, infant classroom lesson plan for week of April 3-7, 2023, emergency ID with parent contact information, written declaration from staff.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Dalicia Adkins
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20230324090610
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WORLDTOTS LA
FACILITY NUMBER: 197400633
VISIT DATE: 06/07/2023
NARRATIVE
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On today's 06/07/2023 visit LPA Adkins interviewed director.

Reporting Party attempted to rescind the allegation stating that there was a misunderstanding. Rescinding of allegations is not in alignment with the department complaint investigation protocols, the department moved forward with the investigation.

Based on interviews, observations, and record reviews no evidence was revealed to approve or disapprove the allegation of staff do not ensure all infants are provided active play and individual attention. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violation did or did not occur, therefore the allegation is found to be unsubstantiated.

No deficiencies cited during this investigation. Notice of site visit given and must be posted for 30 days. A copy of this report and appeal rights provided. Exit interview conducted.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Dalicia Adkins
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2