<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197402469
Report Date: 11/21/2025
Date Signed: 11/21/2025 04:34:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2025 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20251118124602
FACILITY NAME:BURBANK CHILD CARE CENTERFACILITY NUMBER:
197402469
ADMINISTRATOR:LINA ESOHFACILITY TYPE:
850
ADDRESS:900 N. GLENOAKS BLVD.TELEPHONE:
(818) 953-7186
CITY:BURBANKSTATE: CAZIP CODE:
91502
CAPACITY:40CENSUS: DATE:
11/21/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Tiffany Chapan, DirectorTIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is not ensuring a safe environment for day care children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/21/2025 at 01:30PM, Licensing Program Analyst (LPA) Elicia Calvillo conducted an unannounced complaint inspection visit and to deliver findings for the above allegation. LPA met with Tiffany Chapan, Director who guided LPA a tour of the inside and outside of the facility. There were 22 children and 2 staff upon arrival.

Information provided by the Reporting Party indicates that Licensee is not ensuring a safe environment for day care children in care.

During today’s visit LPA interviewed Director, interviewed Assistant Director, interview staff, obtained a copy of the Child Care Facility Roster, obtained a copy of the Personnel Roster, and observed the facility.

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 9
Control Number 58-CC-20251118124602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BURBANK CHILD CARE CENTER
FACILITY NUMBER: 197402469
VISIT DATE: 11/21/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During today’s visit, LPA addressed the allegation that Licensee is not ensuring a safe environment for day care children in care. Based on LPA’s observation of the facility, where there is ongoing construction taking place on the grounds of the Church, where the facility shares the grounds with the St. Ephraim Syrian Orthodox Church. LPA observed there were construction workers, pallet of supplies, buckets, paint canisters, ladders, and other hazardous items near the walk way of the classrooms.

During interviews with Staff #1, Staff #2, and Staff #3, they disclosed that construction has been happening for about 2 months and LPA observed hazardous items readily accessible to children in care (photos taken). The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 Chapter 1, 101238 (c) Building and Grounds cited on the attached deficiencies page.

As a result of today's visit, a Type A Deficiency was issued for regulation 101238 (c) Building and Grounds and a Plan of Correction is due 11/22/2025.

Also, LPA Calvillo informed the facility representative to provide a copy of this licensing report dated 11/21/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.


A notice of site visit was given and must remain posted for 30 days, exit interview conducted and report was reviewed with Tiffany Chapon, Director.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 9
Control Number 58-CC-20251118124602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BURBANK CHILD CARE CENTER
FACILITY NUMBER: 197402469
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/21/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/24/2025
Section Cited
CCR
101238(c)
1
2
3
4
5
6
7
101238(c) Building and Grounds
(c) All outdoor and indoor passageways, stairways, inclines, ramps, open porches and other areas of potential hazard shall be kept free of obstruction. This requirement was not being met as evidenced by:
1
2
3
4
5
6
7
Director stated that they will email LPA a documtne outline the safety plan to keep the children away from the hazardous materials of the construction site by the plan of correction date 11/24/2025.
8
9
10
11
12
13
14
Staf #1, Staff #2, Staff #3 disclosed that construction has been ongoing for 2 months and LPA during the tour of the facilit observed contruction activity near the facility classrooms. Which poses an immediate health, safety, and personal rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2025
LIC9099 (FAS) - (06/04)
Page: 9 of 9