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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197402469
Report Date: 03/13/2026
Date Signed: 03/13/2026 02:12:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2025 and conducted by Evaluator Melissa Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20251118124602
FACILITY NAME:BURBANK CHILD CARE CENTERFACILITY NUMBER:
197402469
ADMINISTRATOR:LINA ESOHFACILITY TYPE:
850
ADDRESS:900 N. GLENOAKS BLVD.TELEPHONE:
(818) 953-7186
CITY:BURBANKSTATE: CAZIP CODE:
91502
CAPACITY:40CENSUS: 28DATE:
03/13/2026
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Director, Tiffany ChapmanTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff are not adequately supervising day care children in care.
Staff are not meeting the diapering needs of day care children in care.
Staff are not meeting the hygiene needs of day care children in care.
INVESTIGATION FINDINGS:
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On March 13, 2026 at approximately 1:25 PM, Licensing Program Analysts (LPAs) Melissa Zaragoza and Christina Nunez conducted an unannounced complaint visit, to deliver findings on complaint investigation, for the above allegations. LPA met with director, Tiffany Chapman, and the purpose of the visit was explained. Present during LPA’s visit included 4 staff, and 28 enrolled preschool children. All adults working in the facility with children have criminal record clearance on file.

During the investigation process, LPA Elicia Calvillo and LPA Zaragoza conducted walk-through inspections, collected pertinent information, facility roster, conducted interviews, and conducted an annual inspection.

LPA discussed with the director the allegations. Information provided by the reporting party indicated that staff are not adequately supervising day care children in care, staff are not meeting the diapering needs of day care children in care, and staff are not meeting their hygiene needs of day care children in care.
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Melissa Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 58-CC-20251118124602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BURBANK CHILD CARE CENTER
FACILITY NUMBER: 197402469
VISIT DATE: 03/13/2026
NARRATIVE
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While investigating the first allegation, staff are not adequately supervising day care children in care, LPA conducted a walk through inspection and observed staff supervising children outside during outdoor play time. LPA did not observe a child left alone during annual inspection. Based of staff interviews, “If we see anything dangerous out, we move the children away from the hazard item”.

Pertaining to the second allegation, Staff are not meeting the diapering needs of day care children in care, LPA observed children to have their own individual diapers and wipes. LPA observed diaper to be labeled and stored in the bathroom during annual inspection. Based off, director interview, children's diapers are checked hourly and consistently. Per staff interviews, the childcare center changes children’s diapers “early morning, before lunch, before nap, after nap, around 4:30pm before child leaves, depends on the child, or if child has an accident”. Per staff interviews, “right before parent drops off child, parents are responsible to change their child’s diapers”.

The third allegation, staff are not meeting hygiene needs of day care children in care, LPA interviewed director, and per director they wash children's hands before eating, during transitioning time, after the bathroom, after diapering, and if children sneeze and cough. Per staff interviews, “the childcare center is pretty good at washing hands, washing hands after coming from play time, and before sending children home”.

Per director, the facility plans to ensure children diapers are changed by creating a log, and documenting the times diapers are changed. Per director, they plan to remind staff to walk around and constantly observe children at all times.

LPA reminded the director to follow protocols when diapering children and encourage the center to maintain proper hygiene practices. LPA also reminded the director that children must be supervised at all times.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were made today under Title 22 Division 12 of the California Code of Regulations.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Tiffany Chapman, including, but not limited to provider Rights, Appeal Procedures and Agencies Consultative Role.

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SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Melissa Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2026
LIC9099 (FAS) - (06/04)
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