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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403354
Report Date: 08/16/2024
Date Signed: 08/16/2024 02:45:07 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/24/2024 and conducted by Evaluator Silva Garibyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240524133231
FACILITY NAME:PARTHENIA COURT/CA CHILDREN'S ACADEMYFACILITY NUMBER:
197403354
ADMINISTRATOR:GEORGINA GARCIA-FIGUEROAFACILITY TYPE:
830
ADDRESS:14833 PARTHENIA STREETTELEPHONE:
(818) 892-9322
CITY:PANORAMA CITYSTATE: CAZIP CODE:
91402
CAPACITY:18CENSUS: 9DATE:
08/16/2024
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:Georgina Garcia-Figueroa, DirectorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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1) Facility staff are not keeping the facility free of pests
2) Facility staff did not allow infants to nap without distraction
INVESTIGATION FINDINGS:
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On 08/16/2024 Licensing Program Analyst (LPA) Silva Garibyan arrived at PARTHENIA COURT/CA CHILDREN'S ACADEMY to deliver the findings of a complaint received by the Department on 05/24/24 associated to Complaint Control Number 58-CC-20240524133231. LPA met with Georgina Garcia-Figueroa, Director and explained the purpose of the visit. During today’s visit, there were five staff providing care to nine infants.

During the investigation into the allegations listed above, LPA obtained copies of the Pest Control Service invoices, made observations, and conducted interviews with staff.

The first allegation indicates that “Facility staff are not keeping the facility free of pests”.

Page 1

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 58-CC-20240524133231
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PARTHENIA COURT/CA CHILDREN'S ACADEMY
FACILITY NUMBER: 197403354
VISIT DATE: 08/16/2024
NARRATIVE
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When interviewed, all staff members admitted that despite having pest control twice a month, water bugs are present in the babies' room. The facility is located on the first floor of a residential building. The staff members believe that the water bugs come either from the residential area or from the plastic hose hanging from the babies' room ceiling, which is due to an issue with the AC.

During LPA's first visit, LPA observed a plastic hose hanging from the ceiling in the babies' room and flowing into a plastic container, which contained a dead water bug. During LPA's second visit, LPA observed that the plastic hose had been removed, and staff confirmed that there had been no water bugs since the removal.

The second allegation indicates that “Facility staff did not allow infants to nap without distraction.”


When interviewed, staff members admitted that when there was only one teacher with two infants in the babies’ room, they rolled a sleeping baby outside with their crib so that the teacher could supervise both infants. The staff admitted that the baby's sleep was disturbed, and the baby was unable to go back to sleep.

Based on Observations and staff admission, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Article 07. Physical Environment; Title 22, Division 12 Chapter 1 Subchapter 02. Infant Care Centers are cited on the attached LIC9099D.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and report was reviewed with Director Georgina Garcia-Figueroa.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 58-CC-20240524133231
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: PARTHENIA COURT/CA CHILDREN'S ACADEMY
FACILITY NUMBER: 197403354
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/16/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/16/2024
Section Cited
CCR
101238(a)(1)
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101238 Buildings and Grounds
The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement is not met as evidenced by: Water bugs were observed in the infant’s room, which poses a potential risk to the health and safety of children in care.


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Pest control services are scheduled twice a month.
The plastic hose hanging from the ceiling in the babies' room had been removed , AC issue was resolved, and staff confirmed that there had been no water bugs since the removal.
Type B
08/16/2024
Section Cited
CCR
101430(a)(3)
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All infants shall be given the opportunity to sleep without distraction or disturbance from other activities at the center whenever the infant desires. This requirement is not met as evidenced by: a sleeping infant was rolled out of the crib area in their crib to the outdoor area.
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A staff meeting was held on 06/14/2024, Infant Safe Sleep was discussed. Extra TA is in the classroom to visually supervise infants in the activity area and in the crib area. Staff understand that infants must sleep in their crib inside the crib room.
A copy of the meeting agenda was provided.
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The staff admitted that the infant’s sleep was disturbed
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/24/2024 and conducted by Evaluator Silva Garibyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240524133231

FACILITY NAME:PARTHENIA COURT/CA CHILDREN'S ACADEMYFACILITY NUMBER:
197403354
ADMINISTRATOR:GEORGINA GARCIA-FIGUEROAFACILITY TYPE:
830
ADDRESS:14833 PARTHENIA STREETTELEPHONE:
(818) 892-9322
CITY:PANORAMA CITYSTATE: CAZIP CODE:
91402
CAPACITY:18CENSUS: 9DATE:
08/16/2024
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:Georgina Garcia-Figueroa, DirectorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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2
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9
1) Licensee allows unqualified staff to work at facility.
2) Facility staff did not provide care as necessary to meet day care child’s needs.
INVESTIGATION FINDINGS:
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On 08/16/2024 Licensing Program Analyst (LPA) Silva Garibyan arrived at PARTHENIA COURT/CA CHILDREN'S ACADEMY to deliver the findings of a complaint received by the Department on 05/24/24 associated to Complaint Control Number 58-CC-20240524133231. LPA met with Georgina Garcia-Figueroa, Director and explained the purpose of the visit. During today’s visit, there were five staff providing care to nine infants.

During the investigation into the allegations listed above, LPA made observations and conducted interviews with staff.

The first allegation indicates that "Licensee allows unqualified staff to work at facility."
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 58-CC-20240524133231
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PARTHENIA COURT/CA CHILDREN'S ACADEMY
FACILITY NUMBER: 197403354
VISIT DATE: 08/16/2024
NARRATIVE
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When interviewed, S1, S2, S3, S5, S6, and S7 stated that there is always a qualified teacher with the children in the babies' room. There have been emergency situations where S3 has had to step in to assist the teacher while they awaited the arrival of a substitute teacher. S3 is not a hired aide.

The second allegation indicates that “Facility staff did not provide care as necessary to meet day care child’s needs.”

Per Reporting Party, S1 has a practice of letting infants "cry it out” and when they are comforting an infant and holding them, S1 would tell them to put the child down and let them cry.

When interviewed, S1, S2, S3, S5, S6, and S7 stated that no one has advised teachers not to hold children or to leave the children crying. S1 only told teachers to refrain from holding the children constantly. Staff stated they have never left a child crying for a long period of time.

During both of LPA's last visits, LPA observed the teachers holding infants in the babies room. No infants were observed crying in both the infants' rooms.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegation may has happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and report was reviewed with Director Georgina Garcia-Figueroa.
Page 2

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5