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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403593
Report Date: 08/16/2024
Date Signed: 08/16/2024 05:03:27 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2024 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20240515213227
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403593
ADMINISTRATOR:GARCIA, THANIAFACILITY TYPE:
850
ADDRESS:17730 RINALDI STTELEPHONE:
(818) 363-8442
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:96CENSUS: 60DATE:
08/16/2024
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Thania Garcia, DirectorTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff do not provide adequate care and supervision
INVESTIGATION FINDINGS:
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On 08/16/2024 at 02:10 PM, Licensing Program Analyst (LPA) Elicia Calvillo conducted a complaint visit to deliver findings on the above allegation. LPA identified self and met with Thania Garcia, Director, who allowed entry into the facility and provided LPA a guided tour of the inside and outside of the facility. Upon arrival there were 60 children and 5 staff were present.

During today’s visit, LPA addressed the allegation that staff do not provide adequate care and supervision. Throughout the course of the investigation, LPA obtained the Child Care Facility Roster, Personnel Report, interviewed Director, interviewed Assistant Director, interviewed staff, interviewed parents, and interviewed children.

After obtaining witness statements and conducting interviews that were consistent in their facts that the event had occurred and that the facility did not take the actions needed to prevent it, the allegation that staff do not provide adequate care and supervision is substantiated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20240515213227
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403593
VISIT DATE: 08/16/2024
NARRATIVE
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Information provided by the Reporting Party (RP) indicates that on 05/10/2024, RP was at the facility picking up their child and walking in the hallway and came upon Child #6 and Child #7 wandering alone without a teacher.

Per Director, no disclosures were made to LPA regarding children who were left unsupervised. Per Assistant Director, staff reported to the Assistant Director of an incident that occurred on 05/10/2024 when Child #6 and Child #7 were left alone in a classroom without teachers. Teachers were taking the children from the classroom to the outside play yard.

When interviewing the staff, Staff #1 indicates that two children were left alone inside a classroom without adult supervision when staff did not account for children leaving the classroom to go to the outside play yard. Staff #2 indicates that 2 children were left in the classroom unattended without adult supervision when staff did not double check if children were in the restroom. Staff #3 indicates that two children were left in a classroom when they transitioned to the outside play yard.

When interviewing parents and children, no disclosures were made regarding the allegation.

Based on LPA’s observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegations is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 Chapter 3, Section number 101229 (a) (1) Responsibility for Providing Care and Supervision, is being cited on the attached deficiencies page.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Thania Garcia, Director, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

Page 2 of 2
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20240515213227
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403593
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/16/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/19/2024
Section Cited
CCR
101229(a)(1)
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101229 (a) (1) Responsibility for Providing Care and Supervision
(a) The licensee shall provide care and supervision ....(1) No child(ren) shall be left without the supervision of a teacher at any time, ... Supervision shall include visual observation. This requirement is not met as evidenced by:
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Per Director, staff retraining on transitions from the classroom to the outdoor play yard, reviewed procedure with staff. Per Director, they will provided LPA with a copy of the procedure and attendace record and a copy of staff coaching form by plan of correction due date 08/19/2024.
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Based on interviews conducted with Assistant Director, Staff #1, Staff #2, Staff #3 in which disclosures were made that Child #6 and Child #7 were left unsupervised in the facility classroom.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024
LIC9099 (FAS) - (06/04)
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