197403593-8-16-2024-58-CC-RRAS-D8VULK-20240907154049

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197403593
Report Date: 08/16/2024
Date Signed: 08/16/2024 05:05:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2024 and conducted by Evaluator Elicia Calvillo

COMPLAINT CONTROL NUMBER: 58-CC-20240515213227

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	197403593
ADMINISTRATOR:	GARCIA, THANIA		FACILITY TYPE:	850
ADDRESS:	17730 RINALDI ST		TELEPHONE:	(818) 363-8442
CITY:	GRANADA HILLS	STATE: CA	ZIP CODE:	91344
CAPACITY:	96	CENSUS: 60	DATE:	08/16/2024
		UNANNOUNCED	TIME BEGAN:	02:10 PM
MET WITH:	Thania Garcia, Director		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff are not properly reporting incidents involving the daycare children
Staff do not ensure the daycare children have access to water
Staff are operating out of ratio

INVESTIGATION FINDINGS:

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On 08/16/2024 at 02:10 PM, Licensing Program Analyst (LPA) Elicia Calvillo conducted an unannounced complaint investigation visit to deliver findings on the above-mentioned allegations. LPA identified self and met with Thania Garcia, Director, who guided analyst on a tour of the inside and outside of the facility. LPA observed 60 children and 5 staff upon arrival.

During today’s visit, LPA addressed the allegations that staff are not properly reporting incidents involving the daycare children, staff do not ensure the daycare children have access to water, and that staff are operating out of ratio. Throughout the course of the investigation, LPA obtained the Child Care Facility Roster, Personnel Report, interviewed Director, interviewed Assistant Director, interviewed staff, interviewed parents, and interviewed children.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:	DATE: 08/16/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240515213227

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 197403593
	VISIT DATE: 08/16/2024

NARRATIVE

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During today’s visit, LPA addressed the allegations per Reporting Party that staff are not properly reporting incidents involving the daycare children, staff do not ensure the daycare children have access to water, and that staff are operating out of ratio.

The allegations that staff are not properly reporting incidents involving the daycare children, staff do not ensure the daycare children have access to water, and that staff are operating out of ratio have been found to be unsubstantiated.

Per Director, they disclosed that parents are provided updates on the child throughout the day through the KinderCare App, phone calls, or in person. Parents provide water containers for their children, extra water containers are available if needed, and teachers uses water pitchers to refill the child’s water container. Staff to children ratio is maintained by having staff start shifts early, having staff end shifts later, moving children to other classrooms, moving staff to classrooms, or by having the Assistant Director or Director in the classroom.

When interviewing staff, they disclosed that parents are provided updates on the child throughout the day through the KinderCare App, daily parents bring water containers (sippy cups/bottles) from home and teachers use water pitchers to refill water containers, and teacher to children ratio are maintained when children are moved to other classrooms or additional staff are brought into the classroom.

When interviewing parents, they disclosed that teachers provided updates on their children throughout the day through the KinderCare App, parents provided water containers (sippy cups/bottles) from home and teachers will refill the water containers as needed, and parents did not make any disclosures regarding the number of staff to children ratio.

Children interviewed did not make any disclosures regarding the allegations.

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SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:	DATE: 08/16/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240515213227

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 197403593
	VISIT DATE: 08/16/2024

NARRATIVE

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Based on LPA Calvillo's investigation, documents obtained, and statements obtained, it has been determined that the complaint allegations that licensee that staff are not properly reporting incidents involving the daycare children, staff do not ensure the daycare children have access to water, and that staff are operating out of ratio, have been found to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Thania Garcia, Director including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:	DATE: 08/16/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024

LIC9099 (FAS) - (06/04)

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