197403593-12-12-2024-58-CC-RRAS-DCGRWY-20241231122352

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197403593
Report Date: 12/12/2024
Date Signed: 12/12/2024 03:23:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2024 and conducted by Evaluator Elicia Calvillo

COMPLAINT CONTROL NUMBER: 58-CC-20240924094428

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	197403593
ADMINISTRATOR:	GARCIA, THANIA		FACILITY TYPE:	850
ADDRESS:	17730 RINALDI ST		TELEPHONE:	(818) 363-8442
CITY:	GRANADA HILLS	STATE: CA	ZIP CODE:	91344
CAPACITY:	96	CENSUS: 61	DATE:	12/12/2024
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Thania Garcia, Director		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Day care child sustained unexplained injuries while in care.

INVESTIGATION FINDINGS:

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On 12/12/2024 at 01:45 PM, Licensing Program Analyst (LPA) Elicia Calvillo conducted a complaint visit to deliver findings on the above allegation. LPA identified self and met with Thania Garcia, Director who allowed entry into the facility and provided LPA a guided tour of the inside and outside of the facility. Upon arrival there were 61 children and 6 staff.

During today’s visit, LPA addressed the allegations that day care child sustained unexplained injuries while in care. Throughout the course of the investigation, LPA obtained the LIC 9040 Child Care Facility Roster, interviewed Director, interviewed parents, and interviewed staff.

Information provided by the Reporting Party (RP) indicates that day care child sustained unexplained injuries while in care.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:	DATE: 12/12/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240924094428

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 197403593
	VISIT DATE: 12/12/2024

NARRATIVE

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Director disclosed that there have not been any unexplained injuries to children while in care, no staff reported unexplained injuries to children while in care, and no parents reported their children had unexplained injuries while in care.

When interviewing staff, staff did not make any disclosures regarding the allegations.

When interviewing parents, parents did not make any disclosures regarding the allegations.

No children were interviewed due to the age of the children.

Based on LPA’s observations and interviews which were conducted and record review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Thania Garcia, Director including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:	DATE: 12/12/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024

LIC9099 (FAS) - (06/04)

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