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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403593
Report Date: 12/12/2024
Date Signed: 12/12/2024 03:25:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2024 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20240813145539
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403593
ADMINISTRATOR:GARCIA, THANIAFACILITY TYPE:
850
ADDRESS:17730 RINALDI STTELEPHONE:
(818) 363-8442
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:96CENSUS: 61DATE:
12/12/2024
UNANNOUNCEDTIME BEGAN:
02:46 PM
MET WITH:Thania Garcia, DirectorTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Personal Rights
Personal Rights
INVESTIGATION FINDINGS:
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On 12/12/2024 at 01:45 PM, Licensing Program Analyst (LPA) Elicia Calvillo conducted a complaint visit to deliver findings on the above allegation. LPA identified self and met with Thania Garcia, Director who allowed entry into the facility and provided LPA a guided tour of the inside and outside of the facility. Upon arrival there were 61 children and 6 staff.

During today’s visit, LPA addressed the allegations that Staff #1 (S1) may have violated Child #1’s (C1) Personal Rights. During the investigation conducted by the Department Investigation Branch (IB) interviews were conducted, obtained copy of Child Care Facility Rosters, and obtained copies of other pertinent information and documents. Throughout the coaurse of the investigation, LPA obtained the LIC 9040 Child Care Facility Roster and interviewed parents.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 58-CC-20240813145539
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403593
VISIT DATE: 12/12/2024
NARRATIVE
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Information provided by the Reporting Party (RP) indicates that Staff #1 may have violated Child #1’s Personal Rights.

When LPA interviewed parents, parents did not make any disclosures regarding the allegations.



Based on information provided by the Investigator from the Department’s Investigations Branch (IB), observations and interviews which were conducted, and a record reviews and based on LPA’s observations and interviews which were conducted and record review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Thania Garcia, Director including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024
LIC9099 (FAS) - (06/04)
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