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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403593
Report Date: 08/27/2025
Date Signed: 08/27/2025 12:43:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/03/2025 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20250603142012
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403593
ADMINISTRATOR:GARCIA, THANIAFACILITY TYPE:
850
ADDRESS:17730 RINALDI STTELEPHONE:
(818) 363-8442
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:96CENSUS: 41DATE:
08/27/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Thania Garcia, DirectorTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff inappropriately pulls on the daycare children
Staff threatened the daycare children while in care
INVESTIGATION FINDINGS:
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On 08/27/2025 at 08:45 AM, Licensing Program Analyst (LPA) Elicia Calvillo conducted an unannounced complaint investigation visit to deliver findings for the above-mentioned allegations. LPA identified self and met with Thania Garcia, Director who guided LPA on a tour of the inside and outside of the facility. LPA observed 41 Children and 4 staff present at the facility upon arrival.

Throughout the course of the investigation, LPA Calvillo conducted interviews, obtained roster of children, obtained personnel roster, interviewed staff, interviewed parents, and interviewed children, conducted a record review, and obtained other pertinent information.

During today’s visit, LPAs addressed the allegations that staff inappropriately pulls on the daycare children and staff threatened the daycare children while in care.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 58-CC-20250603142012
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403593
VISIT DATE: 08/27/2025
NARRATIVE
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During an interview with the Director, there were no disclosures made regarding the allegations listed.

During the interviews with Staff, Staff #1 disclosed that Staff #3 has roughly placed children into chairs and yells in a harsh tone at the children. Staff #2 disclosed that Staff #3 has aggressively spoken in a threatening tone to children. Staff #3 disclosed that when they are speaking to Child #1 they speak in a loud voice with inflection to their words in order for Child #1 to know they are serious about Child #1 listening to Staff #3’s directions. Staff # 3 also disclosed that they have physically lifted Child #1 and placed Child #1 in another spot. Staff #5 disclosed that they witnessed Staff #3 roughly pick up a child and the child was startled and began to cry.

When interviewing parents, Parent #1 disclosed that they witnessed Staff #3 pick up Child #1 by the shirt, place them in a chair, and tell Child #1 “If you don’t stop, I’m going to hurt you”. Parent #2 disclosed that they had their child removed from Staff #3’s classroom because Staff #3 was yelling at Child #1 in a threatening tone.

When interviewing children, Child #2 disclosed that Staff #3 has yelled “sit down, if we don’t listen, we won’t get to play” to children.

Based on the interviews conducted with staff and parents, documents obtained, and the investigation, the preponderance of evidence standard has been met; therefore, the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 Chapter 1, Type A Citation for section 101223(a)(3) Personal Rights is being cited on the attached deficiency page.

LPA Calvillo informed Director, Thania Garcia, that this report dated 08/27/2025 documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

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SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 58-CC-20250603142012
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403593
VISIT DATE: 08/27/2025
NARRATIVE
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Also, LPA Calvillo informed the Director to provide a copy of this licensing report dated 08/27/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A Plan of Correction is due 08/28/2025.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

An Exit interview was conducted with Thania Garcia, Director including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

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SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 58-CC-20250603142012
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403593
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/28/2025
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights (a) The licensee shall ensure that each child...: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation,...threat, mental abuse or other actions of a punitive nature including but not limited to: ...This requirement is not met as evidenced by:
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Director informed LPA they will do a training on positive child guidance for all the staff by by 09/12/2025, Director will provide LPA a copy of training and a sign in sheet.
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The licensee did not comply with the section cited above in that Staff #3 has used an agressively threatening tone of voice and roughly places children in chairs which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
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