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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197404099
Report Date: 06/25/2025
Date Signed: 06/25/2025 12:24:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2025 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250502084106
FACILITY NAME:LA MARINA PRE-SCHOOLFACILITY NUMBER:
197404099
ADMINISTRATOR:BIBI AGUILERAFACILITY TYPE:
850
ADDRESS:115 SOUTH SEPULVEDA BOULEVARDTELEPHONE:
(310) 372-2974
CITY:MANHATTAN BEACHSTATE: CAZIP CODE:
90266
CAPACITY:51CENSUS: 33DATE:
06/25/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:BIBIANA AGUILERA, DIRECTORTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Allegation #1: Personal Rights - Staff yells at children.
Allegation #2: Personal Rights - Staff does not treat children with respect.
INVESTIGATION FINDINGS:
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On 6/25/2025, Licensing Program Analyst (LPA), Loyce Phillips conducted a visit for the purpose of delivering the findings on the above allegations. LPA met with Director, Bibiana Aguilera and toured the facility. LPA observed 33 children in care with 5 staff members

LPA conducted a full investigation that included LPA’s observations of staff/child interactions, interviews with parents, children and staff.

During parent interviews, parents stated they have not witness staff yelling at children in care. Parents also stated the quality of care provided to their child is great and did not express any concerns regarding the staff or the facility.

9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250502084106
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LA MARINA PRE-SCHOOL
FACILITY NUMBER: 197404099
VISIT DATE: 06/25/2025
NARRATIVE
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The children that were interviewed stated the teachers do not yell and they like coming to school. Children also stated they feel safe at school.

The staff that were interviewed, expressed they have not witnessed or observed any facility staff yelling at children in care. Staff also expressed the children are treated with love and respect. During visits to the facility, LPA did not observe any personal rights violations. Therefore, the allegations of staff yelled at child and staff made inappropriate comments to a child are deemed unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur.

No deficiencies are being cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted. A copy of this report appeals rights and a notice of site visit were discussed and provided to Director, Bibiana Aguilera.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
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