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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197407318
Report Date: 07/12/2022
Date Signed: 07/12/2022 11:04:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2022 and conducted by Evaluator Antonio Almanza
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20220509104031
FACILITY NAME:PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.FACILITY NUMBER:
197407318
ADMINISTRATOR:PEGGY NAIRNFACILITY TYPE:
850
ADDRESS:9213 COLUMBUS AVENUETELEPHONE:
(818) 892-6634
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:42CENSUS: 11DATE:
07/12/2022
UNANNOUNCEDTIME BEGAN:
10:35 AM
MET WITH:Director Tina RobertsTIME COMPLETED:
11:03 AM
ALLEGATION(S):
1
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9
Admission Agreement: Licensee did not comply with all terms and conditions set forth in the admission agreement.
INVESTIGATION FINDINGS:
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On 07/12/2022 at 10:35 a.m., Antonio Almanza, Licensing Program Analyst (LPA), conducted an unannounced site visit for the purpose of delivering finding for complaint received on 05/09/2022. LPA met with Tina Roberts, Director, and explained the purpose of the visit. During today’s visit LPA toured the facility and observed 11 children and 3 Adults providing care and supervision to children in care.

During the course of the investigation, LPA Antonio Almanza conducted interviews and reviewed records regarding Allegation, Licensee did not comply with all terms and conditions set forth in the admission agreement.

The Parent (P1) of Child 1 (C1) is reporting that the facility is not complying with the terms of the Admissions Agreement as they no longer want to provide child care services to C1. P1 is reporting that on 04/29/22 P1 gave the facility a 2-week notice. The notice was to inform the facility that the last day of attendance for C1 and 2 siblings would be on 05/13/22.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20220509104031
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.
FACILITY NUMBER: 197407318
VISIT DATE: 07/12/2022
NARRATIVE
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P1 is reporting that the decision to give a 2-week notice was because C1 had been receiving behavior Incident Reports during the last 3 or 4 months that C1 was in attendance. After P1 gave the 2-week notice, P1 decided to keep C1 and 2 siblings in the facility. P1 was contacted by the facility and notified that they would not longer be able to provide services for C1. P1 also received a letter informing P1 they would no longer be able to provide child care services for C1. P1 is reporting that the facility was working with P1 at some point, but they stopped working with P1 and there was a disconnect.

The facility is reporting that on 04/29/22 they received a 2-week notice that the last day P1 would be attending the facility would be 05/13/22. P1 requested for services to continue after giving a 2-week notice and facility staff decided that child care services would be terminated with last day being 05/13/22. The facility provided P1 with letter dated 05/03/22, notifying P1 that they would no longer continue to provide services for C1 due to numerous behavior Incident Reports; and policy regarding termination of services due to numerous Incident Reports. Facility is Reporting that they were trying to work with the parent.

LPA received a copy of the admissions agreement for C1 signed by P1. According to the Admissions Agreement, the child was to start attending the facility on 04/09/2021, Mond-Friday from 7: a.m. to 6:00 p.m. Section 19, paragraph 5 - The parent may terminate this agreement for convenience… or immediately for unsatisfactory services or in the event the parent feels the child’s health or wellbeing is at risk. Enrollment Form and Contract Agreement, paragraph 1 - beginning 04/08/2021 we are requesting to continue enrollment until a full two weeks written submitted with intent to withdraw from Penny & Peggy 24-hour Child Care Center, Inc. Children Classroom Behavior Policy, paragraph 3 - At the third time you receive a verbal or written warning you will also receive a termination and separation papers.

LPA received 23 behavior related incident reports for C1. 12 of the 23 behavior Incident Reports are about C1, hitting, kicking, pushing, or throwing things to other children in care.

After considering all available information, LPA is unable to corroborate the allegation, Licensee did not comply with all terms and conditions set forth in the admission agreement. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

A copy of this Report (809), Appeal Rights, and Notice of Site Visit (LIC 9213) were explained and provided to the Director Tina Roberts.

SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2