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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197407318
Report Date: 01/05/2024
Date Signed: 01/05/2024 01:35:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/02/2023 and conducted by Evaluator Lilia Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20231102100447
FACILITY NAME:PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.FACILITY NUMBER:
197407318
ADMINISTRATOR:TINA ROBERTSFACILITY TYPE:
850
ADDRESS:9213 COLUMBUS AVENUETELEPHONE:
(818) 892-6634
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:42CENSUS: 24DATE:
01/05/2024
UNANNOUNCEDTIME BEGAN:
10:41 AM
MET WITH:Tina Roberts, Center Director TIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff yell at day care children
Staff did not ensure that children were provided a sufficient quantity of food.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilia Hernandez conducted an unannounced complaint inspection to the above facility on 01/05/2024. LPAs arrived at the facility at 10:41AM and met with Tina Roberts, Center Director who guided LPAs on tour of the facility. There were 24 children, and 3 staff upon arrival.

The purpose of the visit is to deliver findings for the above allegation.

During the investigation conducted by the LPA, interviews were conducted, records were reviewed, observations of mealtime, care and supervision were made. LPA also obtained copies of rosters and other pertinent information and documents.

Details provided by the reporting party indicates that staff yell at day care children and staff did not ensure that children were provided a sufficient quantity of food. --Page 1 of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 58-CC-20231102100447
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.
FACILITY NUMBER: 197407318
VISIT DATE: 01/05/2024
NARRATIVE
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Per Center Director, there was no incident involving a staff yelling at day care children or staff not providing a sufficient quantity of food to children at the facility.

During LPA’s observation of care and supervision, staff were observed interacting with children during mealtime, hand washing, and indoor music activity. LPA did not observe any instances of children being spoken to in a loud tone of voice.

LPA reviewed menus posted which contain the minimum amounts of food components to be served at lunch. Snacks menus contain the minimum amount of food servings from at least two of the four components for Supplemental Food/Snack (Milk/Fluid, Vegetables/Fruits, Bread/Bread Alternates, Meat/Meat Alternates). Each snack includes at least one serving from each of two or more of the four major food groups. LPA made observation of meals being served and children eating. Lunch consisted of a chicken and peas casserole, 4 orange wedges, slice wheat bread, and milk.

Parents interviewed made no disclosures that supports the allegations above. Parent #6 stated that they are happy with care and facility always meets the needs of their family. Parent #8 stated that their children’s have attended this facility for over 12 years and have been happy with care. Parent #10 stated that their child enjoys attending and attached to their teachers.

Parents made no disclosures regarding facility not providing enough food. Parent #2 made disclosed that at time their child did not like the meals and would bring meals for their child. Parent #6 stated that meals were well balanced, and their children never came home hungry.

Based on the investigation conducted by the LPAs, it has been determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and report was reviewed with Tina Roberts, Center Director. ---Page 2 of 2
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4