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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197407318
Report Date: 10/17/2024
Date Signed: 10/17/2024 10:36:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2024 and conducted by Evaluator Silva Garibyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240725102453
FACILITY NAME:PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.FACILITY NUMBER:
197407318
ADMINISTRATOR:TINA ROBERTSFACILITY TYPE:
850
ADDRESS:9213 COLUMBUS AVENUETELEPHONE:
(818) 892-6634
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:42CENSUS: 8DATE:
10/17/2024
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:Maria Gina Castro, DirectorTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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9
Facility staff allowed children to use outdoor activity space with hazards present
INVESTIGATION FINDINGS:
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On 10/17/2024 at 7:30 am, Licensing Program Analyst (LPA) Silva Garibyan arrived at PENNY AND
PEGGY NAIRN 24-HR CHILDCARE INC. to deliver the findings of a complaint received by the
Department on 07/25/2024 associated to Complaint Control Number 58-CC-20240725102453. LPA met
with Director Maria Gina Castro and explained the purpose of the visit. During today’s visit, there were two staff providing care to eight children.
During the investigation into the allegation listed above, LPA conducted interviews with seven staff and
nine parents.
The allegation indicates that “Facility staff allowed children to use outdoor activity space with hazards
present".
When interviewed, staff reported receiving instructions from the admiistration to keep the children inside
the classrooms. S2 explained that they oversaw the tree-trimming project. The tree trimming occurred
across two separate days, one on a weekend and one on a Monday. There were cones placed
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20240725102453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.
FACILITY NUMBER: 197407318
VISIT DATE: 10/17/2024
NARRATIVE
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 around the site. S2 was present during the trimming and instructed parents on how to enter and leave the facility to ensure that there were no health and safety concerns for the children.

When interviewed, all the parents explained that they did not have any health and safety concerns
regarding the tree trimming. The parents had not seen the children playing outside during the tree
trimming. P2 and P6 also explained that the school did a little bit of paint work as well. There was a little
bit of a smell, but here were no health or safety issues. They knew that they kept the
children inside on those days.

Based on the investigation conducted by the Department, the allegation has been determined to be
Unsubstantiated. A finding that the allegations are unsubstantiated means that although the allegation
may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation
occurred.

Notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Director Maria Gina Castro.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2