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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197407318
Report Date: 10/17/2024
Date Signed: 10/17/2024 11:54:38 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2024 and conducted by Evaluator Silva Garibyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240728123611
FACILITY NAME:PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.FACILITY NUMBER:
197407318
ADMINISTRATOR:TINA ROBERTSFACILITY TYPE:
850
ADDRESS:9213 COLUMBUS AVENUETELEPHONE:
(818) 892-6634
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:42CENSUS: 11DATE:
10/17/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Maria Gina Castro, DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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9
Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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On 10/17/2024 at 7:30 am, Licensing Program Analyst (LPA) Silva Garibyan arrived at PENNY AND
PEGGY NAIRN 24-HR CHILDCARE INC. to deliver the findings of a complaint received by the
Department on 07/25/2024 associated to Complaint Control Number 58-CC-20240728123611. LPA met
with Director Maria Gina Castro and explained the purpose of the visit. During today’s visit, there were two staff providing care to 11 children.
On 07/31/24, LPA toured the facility, obtained pertinent documents, and interviewed staff. Additional interviews were conducted over the phone with nine parents.
The allegation indicates that “Facility is operating out of ratio".

LPA conducted two unannounced inspections.

On 07/31/2024 at 8:20 AM LPA observed 9 children walked over by two teachers from Dearborn.
At 10:15 AM LPA toured the facility again and observed 16 children supervised by two staff.



Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20240728123611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.
FACILITY NUMBER: 197407318
VISIT DATE: 10/17/2024
NARRATIVE
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On 10/17/2024 at 7:45 AM, LPA toured the facility and observed seven children in Pooh Bears room supervised by two staff.
At 9:45 AM LPA toured the facility again and observed 11 children in Pooh Bears room supervised by two staff.

When interviewed, staff explained that the teacher-child ratio is always maintained in the classroom.
However, S3 stated that even though the ratio is maintained, it is difficult to manage the children. Some of
the children are not potty trained, and most of them have special needs. S3 further explained that there
are instances where 16 children are asleep during nap time, but 4 of them are awake. Only one teacher
supervises these children.
The state mandated ratio requirement was explained to the parents interviewed and all parents
interviewed stated that they have never seen the facility out of ratio. Parents interviewed have no concerns regarding the service provided by the facility.

Based upon interviews conducted, LPA observations, and record reviews, , the allegation has been determined to be Unsubstantiated. A finding that the allegations are unsubstantiated means that although the allegations
may have happened or is valid, there is not a preponderance of the evidence to prove that the allegations
occurred.

Notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Director Maria Gina Castro.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2