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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197407318
Report Date: 11/20/2024
Date Signed: 11/22/2024 04:43:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2024 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20241003111712
FACILITY NAME:PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.FACILITY NUMBER:
197407318
ADMINISTRATOR:TINA ROBERTSFACILITY TYPE:
850
ADDRESS:9213 COLUMBUS AVENUETELEPHONE:
(818) 892-6634
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:42CENSUS: 10DATE:
11/20/2024
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Magali ZunigaTIME COMPLETED:
05:50 PM
ALLEGATION(S):
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Allegation 1 - Facility does not have enough staff to supervise children
Allegation 2 - Facility staff is not qualified to care for children with special needs
Allegation 3 - Facility takes in sick children without having proper medication to care for sick children.
Allegation 4 - Facility keeps records of children from other facilities and falsifies time sheets of children that have not attended the facility in years
Allegation 5 - Administrators yell at staff in front of children
Allegation 6 - Staff lie on behalf of the center during investigations.
Allegation 7 - Children are not provided what is on their menu and instead are given pop tarts.
INVESTIGATION FINDINGS:
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On 11/20/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA was greeted and let into the facility by Facility Representative, Magali Zuniga to whom the reason for the inspection was announced. LPA toured the facility and observed 10 daycare children and 2 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, children and staff sign in/out sheets, parent handbook/admission agreement, mothly menu and conducted interviews with staff, children and parents in regard to the above allegations.

Pertaining to the allegation that - Facility does not have enough staff to supervise children
According to staff interviewed during the course of the investigation, staff stated that they are never left alone with more than 12 children and children are always supervised while in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 58-CC-20241003111712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.
FACILITY NUMBER: 197407318
VISIT DATE: 11/20/2024
NARRATIVE
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Parents stated that they have never observed 1 staff supervising more than 12 children the times they have been present.

Children stated that they are never left alone and there is always a teacher present to help them.

LPA reviewed children/staff sign in out sheets and found no concerns regarding children being out of ratio or lack of supervision.

Pertaining to the allegation that -Facility staff is not qualified to care for children with special needs

Staff stated that they do their best to work with children with special needs and provide parents with information on how to obtain additional services so they can all work together. Staff further stated that it can be a process for parents to obtain additional services and parents need to be open to obtaining services as well.

LPA reviewed the parent handbook and observed a Special Needs Service (eligible Services) that goes into detail as to how to provide additional support to children who may need additional services.

Pertaining to the allegation that - Facility takes in sick children without having proper medication to care for sick children.

Staff stated that the Illness policy is followed and children are not to remain at home for 24 hours if they experience symptoms outlined in the parent handbook. Staff has no concerns regarding the policy being followed.

LPA observed the Illness policy stated in the parent handbook.

Pertaining to the allegation that -Facility keeps records of children from other facilities and falsifies time sheets of children that have not attended the facility in years

Staff stated that the facility is in no way falsifying documentation for any child in care.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 58-CC-20241003111712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.
FACILITY NUMBER: 197407318
VISIT DATE: 11/20/2024
NARRATIVE
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LPA observed children's time sheets to match the children present the 3 days LPA conducted inspections.

Pertaining to the allegation that - Administrators yell at staff in front of children

Staff stated that they have never observed staff yell at one another while children are present. Staff stated that everyone is treated with respect even at challenging times.

Children stated that they have never seen teachers yell at another teacher. Children's further stated that they like they are happy and that all of their teachers area really nice.

Parents stated that during the times they have been present, they have never observed teachers yelling at one another.

Pertaining to the allegation that - Staff lie on behalf of the center during investigations.
Staff stated that there is no need to lie, they are being honest about the situation, even sharing details that can look bad.

LPA will be obtaining declarations from staff stating that during the investigations, they are being honest and not providing the department with false information.

Pertaining to the allegation that - Children are not provided what is on their menu and instead are given pop tarts.

Staff stated that the there is a daily menu that the children follow. Children are fed very well and they are very happy. There are some who may not like the food but they do have other options such as fruit/vegetables. Staff also stated that the families are aware of the monthly meals because there are monthly copies available.
Children stated that they like the food they eat at the day care. Children were able to name meals they eat such as roast beef, brocoli, potatoes, chicken nuggets, carrots, apples, and much more.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 58-CC-20241003111712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.
FACILITY NUMBER: 197407318
VISIT DATE: 11/20/2024
NARRATIVE
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Parents stated that they have no concerns regarding their children being fed accordingly. Parents further stated that their children let them know what they have eaten and they have a menu available to view that keeps them at ease.

While conducting an inspection LPA walked in during lunch time and observed children sitting at the tables eating a protein, vegetables, a side of fruit.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Facility Representative, Magali Zuniga.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4