197407318-1-15-2025-58-CC-RRAS-DD8VSA-20250124154112

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197407318
Report Date: 01/15/2025
Date Signed: 01/15/2025 12:59:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2024 and conducted by Evaluator Roberto Luque Avila

COMPLAINT CONTROL NUMBER: 58-CC-20241107113016

FACILITY NAME:	PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.		FACILITY NUMBER:	197407318
ADMINISTRATOR:	TINA ROBERTS		FACILITY TYPE:	850
ADDRESS:	9213 COLUMBUS AVENUE		TELEPHONE:	(818) 892-6634
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	42	CENSUS: 13	DATE:	01/15/2025
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Director, Maria Castro		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff pinched child
Staff are retaliating against children
Staff yell at children in care
Staff do not provide children with adequate care or supervision

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Roberto Luque Avila conducted an unannounced complaint inspection on 01/15/2025 to investigate the above allegations. LPA arrived at the facility at 9:20AM and met with Director Maria Castro, who guided LPA on a tour of the facility. There were 13 children and 3 staff upon arrival.

The purpose of the visit is to deliver findings to the above allegations. During the course of the investigation, LPA Roberto Luque Avila made observations, reviewed childrens files, obtained documentation in the form of children’s roster, parent handbook/admission agreement, and conducted interviews with staff, children and parents in regard to the above allegations.

Reporting party provided information stating staff pinched child, staff are retaliating against children, staff yell at children in care and staff do not provide children with adequate care or supervision.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Roberto Luque Avila
LICENSING EVALUATOR SIGNATURE:	DATE: 01/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20241107113016

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.	FACILITY NUMBER: 197407318
	VISIT DATE: 01/15/2025

NARRATIVE

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During the course of the investigation LPA observed adequate care and supervision being provided to the children in care. LPA did not observe any personal rights violations at this time. LPA reviewed children's files and did not see signs of children being retaliated on in regards to documentation.

Staff interviewed made no disclosures of children being yelled at or being pinched. Staff disclosed they are able to conduct adequate care and supervision for the children they care for and feel comfortable with their staffing ratio.

During parent interviews, parents did not disclose any concerns with the care and supervision being provided in the facility. Parents disclosed they were overall satisfied with their children attending the facility.

During child interviews, children did not disclose that they have been pinched or yelled at while in care.

Based on the interviews and observation noted although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated

Exit interview was conducted, appeal rights provided, and report was reviewed with the Director Maria Castro.
A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Roberto Luque Avila
LICENSING EVALUATOR SIGNATURE:	DATE: 01/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2025

LIC9099 (FAS) - (06/04)

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