197407318-7-23-2025-58-CC-RRAS-DL6QZ9-20250903123620

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197407318
Report Date: 07/23/2025
Date Signed: 07/23/2025 02:39:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2025 and conducted by Evaluator Joe Katrdzhyan

COMPLAINT CONTROL NUMBER: 58-CC-20250721124137

FACILITY NAME:	PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.		FACILITY NUMBER:	197407318
ADMINISTRATOR:	TINA ROBERTS		FACILITY TYPE:	850
ADDRESS:	9213 COLUMBUS AVENUE		TELEPHONE:	(818) 892-6634
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	42	CENSUS: 12	DATE:	07/23/2025
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Administrator / Gabrielle Hovey		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff did not notify parent of child's injury in a timely manner

INVESTIGATION FINDINGS:

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On 7/23/25, at 8:45AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced 10 day complaint visit to this facility. Upon arrival, LPA met with Administrator / Gabrielle Hovey, who guided LPA on a tour of the facility. At the time, there were no children present but shortly after 12 children with 3 staff arrived at the preschool program. LPA explained the purpose of today’s visit.

During the visit, LPA conducted interviews, reviewed/obtained surveillance videos and obtained copies of the children’s and staff rosters, along with other supporting documentation.

According to the Reporting Party (RP), it was alleged that staff failed to report a child’s injury to the child’s authorized representative in a timely manner.

(Please see LIC 9099C for additional information)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 07/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250721124137

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: PENNY AND PEGGY NAIRN 24-HR CHILDCARE INC.	FACILITY NUMBER: 197407318
	VISIT DATE: 07/23/2025

NARRATIVE

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During an interview with the Administrator, it was reported that on 7/16/25, at approximately 5:42 PM, Child 1 was involved in an incident in which they crawled under a table where other children were seated. While under the table, Child 1 was accidentally struck in the mouth by another child’s foot. The incident was observed by Staff 1. It was confirmed that Child 1 did not sustain any visible injuries, bruising, or bleeding as a result of the incident. The child did not express any complaints of pain or discomfort and was observed continuing to play in a carefree manner shortly afterward. An incident report was provided to the parent of Child 1 on 7/17/25.

During an interview with Staff 1, it was reiterated that Child 1 exhibited no signs of injury, and appeared unaffected by the incident. Statements from additional staff members corroborated that no injuries, bruising, or bleeding were observed.

The LPA also reviewed surveillance footage from 7/16/25, at 5:45 PM, which showed Child 1 interacting with peers and speaking to a teacher. No unusual behavior or visible injury was noted in the footage.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegation to be true. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Gabrielle Hovey, Administrator including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 07/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025

LIC9099 (FAS) - (06/04)

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