<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197407810
Report Date: 03/04/2025
Date Signed: 03/04/2025 03:15:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/02/2024 and conducted by Evaluator Joe Katrdzhyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20241002103955
FACILITY NAME:PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.FACILITY NUMBER:
197407810
ADMINISTRATOR:MAGALY ZUNIGAFACILITY TYPE:
830
ADDRESS:15300 DEARBORNTELEPHONE:
(818) 892-6635
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:18CENSUS: 6DATE:
03/04/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Administrator / Gabrielle HoveyTIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are working in the facility without fingerprint clearance
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/4/25, at 8AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced visit to this facility to deliver findings on the above-mentioned allegation. Upon arrival, LPA met with Administrator / Gabrielle Hovey, who guided LPA on a tour of the facility. There were 6 children with 2 staff observed present in the infant program. LPA explained the purpose of today’s visit.

During the course of the investigation, interviews were conducted, physical plant was toured and staff and children's rosters and other supporting documentation were obtained/reviewed.

Per Reporting Party, Staff are working in the facility without fingerprint clearance.

During LPA's initial complaint visit conducted on 10/9/24, the Administrator stated that all facility staff have a criminal record clearance associated to the facility. During a follow up visit conducted on 1/24/25, LPA observed Staff 1 working at the facility prior to obtaining a criminal record clearance. Staff 1's clearance
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 58-CC-20241002103955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.
FACILITY NUMBER: 197407810
VISIT DATE: 03/04/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
status was showing as "Pending-Response". When interviewing Staff 1 and Administrator, it was confirmed that Staff 1 had been employed at the facility since December of 2024. During a follow up visit conducted on 2/12/25, LPA observed that Staff 1 was cleared and associated to the facility roster. Per the Administrator, Staff 1 obtained a criminal record clearance on 1/31/25 and returned to work on 2/3/25.

Based on LPA’s observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22, Division 12 Chapter 3, a Type B citation for Section number 101170 (e) (1) Criminal Record Clearance, is being cited on the attached deficiencies page and a $100.00 civil penalty is being assessed on today’s visit.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Gabrielle Hovey, Administrator, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 58-CC-20241002103955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.
FACILITY NUMBER: 197407810
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/04/2025
Section Cited
CCR
101170(e)(1)
1
2
3
4
5
6
7
Criminal Record Clearance. All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing or volunteering in a licensed facility: Obtain a California clearance or a criminal record exemption as required by the Department.
1
2
3
4
5
6
7
Administrator understands that all staff will obtain a criminal record clearance or transfer prior to working at the facility. LPA observed that Staff 1 obtained a criminal record clearance on 1/31/25 and returned to work on 2/3/25.
8
9
10
11
12
13
14
This requirement was not met as evidenced by: Based on observations, interviews, and record reviews, the investigation revealed that Staff 1 was working at the facility prior to obtaining a California clearance or a criminal record exemption which poses a potential health, safety, and personal rights risk to children in care.
8
9
10
11
12
13
14
Deficiency is cleared and no further action is required.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/02/2024 and conducted by Evaluator Joe Katrdzhyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20241002103955

FACILITY NAME:PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.FACILITY NUMBER:
197407810
ADMINISTRATOR:MAGALY ZUNIGAFACILITY TYPE:
830
ADDRESS:15300 DEARBORNTELEPHONE:
(818) 892-6635
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:18CENSUS: 6DATE:
03/04/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Administrator / Gabrielle HoveyTIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not accord children dignity in their relationship with staff or other persons
Staff are operating over ratio
Staff are not ensuring the children's diapering needs are met
Staff are not providing children adequate supervision to prevent injuries
Staff do not have the required credentials to supervise children
Staff are providing care to children without the required medical clearances
Staff are not providing children adequate supervision
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/4/25, at 8AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced visit to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA met with Administrator / Gabrielle Hovey, who guided LPA on a tour of the facility. There were 6 children with 2 staff observed present in the infant program. LPA explained the purpose of today’s visit.

During the course of the investigation, interviews were conducted, physical plant was toured and staff and children's rosters and other supporting documentation were obtained/reviewed.

Per Reporting Party, Staff does not accord children dignity in their relationship with staff or other persons,
Staff are operating over ratio, Staff are not ensuring the children's diapering needs are met, Staff are not providing children adequate supervision to prevent injuries, Staff do not have the required credentials to supervise children, Staff are providing care to children without the required medical clearances and Staff are not providing children adequate supervision.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 58-CC-20241002103955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.
FACILITY NUMBER: 197407810
VISIT DATE: 03/04/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During interviews with Licensee Representative / Peggy Nairn and Administrator / Gabrielle Hovey, both parties denied observing or having knowledge of the following allegations; Staff does not accord children dignity in their relationship with staff or other persons, Staff are operating over ratio, Staff are not ensuring the children's diapering needs are met, Staff are not providing children adequate supervision to prevent injuries, Staff do not have the required credentials to supervise children, Staff are providing care to children without the required medical clearances and Staff are not providing children adequate supervision. Per Licensee Representative and Administrator, children are always accorded dignity in their personal relationships with staff and other persons. There have been no complaints regarding any form of verbal abuse. Statements obtained from both parties stated that facility has never operated beyond the terms of its license. Facility is licensed to serve for a capacity of 18 infants, between the ages of 0 - 2 years of age and facility has always operated within compliance. In reference to the allegation of Staff are not ensuring the children's diapering needs are met, it was disclosed that diaper changes are done for children every two hours or as needed. All staff change diapers and children are not left in soiled diapers. It was also disclosed that prior to children leaving home for the day, all children are changed and sent home clean and dry. Facility staff keep a log of diaper changes and the logs were verified to be consistent with the statements obtained. In reference to the allegations of Staff are not providing children adequate supervision to prevent injuries and Staff are not providing children adequate supervision, the Licensee Representative and Administrator both denied the allegations to be true. There have been no concerns or complaints from parents or staff regarding staff not providing children adequate supervision. During the visit conducted on 2/12/25, LPA reviewed staff files and confirmed that staff members 1 – 6 are qualified teachers and have the 12 core semester units in early childhood or child development education and 3 semester units related to infant care. It was also verified that staff members 1 - 6 have the required medical clearances/health screenings.

During interviews with staff, staff made no disclosures about observing any of the allegations stated above and denied the allegations to be true. The statements obtained were consistent and corroborated with the statements obtained from Licensee Representative and Administrator.

Parents interviewed did not present concerns related to the above-mentioned allegations and were pleased with the services and care being provided to their children.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 58-CC-20241002103955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.
FACILITY NUMBER: 197407810
VISIT DATE: 03/04/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted and report was reviewed with Gabrielle Hovey and Appeals Rights provided.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6